Operations Data Analyst

Position Title: Operations Data Analyst

Department: Business Intelligence

Reports to: VP, Data Analytics

Classification: Salaried – Exempt

Schedule: Monday to Friday | 9 AM – 5 PM

Company Profile

Fragrance.com is a worldwide leading beauty e-commerce company created to provide the public with access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more.

Overview

We’re looking for a detail-oriented Operations Data Analyst to join our team and help drive operational improvements. In this role, you’ll analyze key business data, identify trends and inefficiencies, and turn complex data into actionable insights. Your work will support cross-functional teams in streamlining processes, optimizing performance, and improving overall operational efficiency. This role is an excellent opportunity for a data-driven professional looking to make a significant impact on business strategy and operational efficiency through analytics and insights.

RESPONSIBILITIES:

• Data Extraction & Analysis: Write and optimize SQL queries to extract, clean, and analyze large datasets, ensuring data integrity and accuracy.
• Performance Monitoring: Evaluate key metrics across sales, operations, supply chain, fulfillment, and customer service to identify trends and inefficiencies.
• Insight Generation: Conduct root cause analysis of performance issues and provide data-backed recommendations to drive improvements.
• Reporting & Dashboards: Design, build, and maintain automated reports and dashboards in Power BI to support real-time decision-making.
• Cross-Functional Collaboration: Partner with marketing, finance, operations, and technology teams to define and solve business challenges using data.
• Data Storytelling: Translate raw data into actionable insights and present findings to both technical and non-technical stakeholders.
• KPI Development: Define, track, and refine key performance indicators (KPIs) to align with business objectives and drive continuous improvement.
• Process Optimization: Identify areas for operational efficiency and support process improvement initiatives using data-driven methodologies.
• A/B Testing: Help design and evaluate A/B tests to inform operational strategies and business decisions.
  
  
  

REQUIRED EXPERIENCE/SKILLS:

3-5 years of experience in a Business Intelligence, Data Analyst, or Operations Analyst role.

Strong proficiency in SQL for data extraction and manipulation.

Expert-level skills in Excel (VBA/macros a plus).

Proficiency in Power BI for data visualization and reporting.

Solid understanding of operational metrics, business processes, and performance tracking.

Strong analytical skills, with the ability to apply statistical methods to business problems.

Excellent communication skills with the ability to present complex data in a clear, digestible manner.

Critical thinking and problem-solving skills to work with large datasets and ambiguous problems.

PREFERRED BUT NOT REQUIRED:

• Experience with Python and/or R for data analysis and automation.
• Experience with ERP, WMS, or other operations-focused systems.
• Familiarity with process improvement methodologies (Lean, Six Sigma, etc.).
  
  
  

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

FRAGRANCE.COM BENEFITS:

• Medical, Dental, Vision Insurance
• PTO and Paid holidays
• Short Term Disability
• Life Insurance
• Accident & Critical Illness
• Flexible Spending Account
• 401(k) Retirement Savings Plan and match
• Employee Discounts
  
  
  

**This is a direct hire. No agencies or recruiters please**

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Fragrance.com is firmly committed to the principle of equal employment opportunity. Fragrance.com offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this.