Customer Service Representative - Live Chat (FULLY REMOTE)

Job Description

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Qualifications

• Previous customer service experience
• Strong attention to details
• Conscientious, team player
• Honesty integrity, quality craftsmanship and a good attitude
• Clear background check and drug screen

Benefits

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)
• We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match

Responsibilities

• With no salary cap, your effort determines your paycheck!
• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service