Manager, New Brunswick Provincial Programs

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Reporting to the Director, New Brunswick Provincial Programs, the Manager, New Brunswick Provincial Programs will have responsibilities for operational service delivery related to the New Brunswick Drug Plans, Social Development, and other government customers. A key focus is maximizing the use of technology to achieve efficiency and enhance plan member and provider services. This individual will have overall accountability for teams ensuring excellence in service delivery, customer relationship management, delivery of contract service levels and developing high functioning best practice teams. The Manager will work collaboratively with the provincial programs’ leadership team, the Director, the Manager, Client Solutions, internal service partners and customers to achieve identified goals while maintaining daily operations.

Within this position, the Manager, New Brunswick Provincial Programs will be responsible for leading and developing the teams that manage and support the New Brunswick Drug Plans including formulary and clinical services, special authorization and claims, eligibility and eligibility support, inquiry, and business support services.

Key Responsibilities

• Providing direct leadership to the operational teams, ensuring productivity, quality work, application of consistent and best practices, continuous improvement, optimizing efficiency and service excellence, leveraging other government programs business areas as needed.
• Coordinating and overseeing the duties of staff ensuring that operations are conducted in strict adherence to the program policies and procedures.
• Overseeing operations ensuring that the service level obligations are maintained.
• Achieving growth, development and collaboration of team leaders and team members through coaching, ensuring consistent leadership practices and through a best practice framework.
• Developing, fostering, and maintaining strong relationships with government customers, obtaining regular feedback on performance.
• Work collaboratively with the Manager, Client Solutions and within Provincial Programs leadership team to ensure consistent and effective leadership and operations across the department.
• Participating, contributing, and supporting work on business development activities and customer relations matters, as required.
• Providing leadership and support for the planning, coordinating, evaluating, and implementation/adjusting of program services to best meet customer needs and service expectations.
• Maintaining and applying expert knowledge of all relevant legislation, regulations, policy, procedures, and contractual requirements to provincial government business.

Required Qualifications

• Education: Bachelor’s Degree in a relevant field and/or equivalent post-secondary education focused on business, leadership, or related areas.
• Work Experience: Minimum of 7 years of relevant work experience with progressive leadership experience; Seven years of related work experience, specifically within the health insurance and/or government business administration environment with progressive leadership experience is strongly preferred.
• Other Qualifications: Proven skills in leadership, change management, building relationships, process analysis, and analytical thinking.
• Language Skills: English, written and spoken.

Core Competencies

• Demonstrated skills and abilities to build a cohesive team to ensure consistency in front-line execution. Follows through on commitments and establishes regular and comprehensive exchange of ideas with passion and commitment.
• Demonstrated ability to build team confidence, effectiveness, and performance during organizational and departmental change, particularly regarding project rollout.
• High technical aptitude and the ability to understand system and process linkage as it relates to process and service delivery.
• Demonstrated ability to be able to understand the goals of the organization and translate them into plans for the teams through innovative critical thinking skills.
• Excellent written, oral communication and presentation skills, and in group settings can effectively manage group discussion and can change tactic midstream when something is not working.
• Elevated level of integrity and accountability while demonstrating flexibility and initiative.
• Proven ability to build effective relationships, both with internal and external stakeholders.
• The ability to work in a demanding environment, with demonstrated function of effective organizational and prioritization capabilities.
• Experience creating and establishing new processes, process alignment and process efficiencies that support desired business outcomes.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected].