Product Designer, Customer Growth

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• Over 85 million projects started on Thumbtack
• More than 11 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees
• $3.2 billion valuation (June, 2021)
  
  

About The Design Team

We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About The Role

We’re looking for a Product Designer to join our Customer Growth team, with a focus on web-based experiences. Along with your team, this role will be responsible for initiatives including high-impact website redesigns, experimentation, and top-of-funnel optimization.

You’ll collaborate closely with partners in Product, Engineering, Marketing, SEO, Brand, and Analytics to drive business growth and elevate our web presence. You'll bring modern design sensibilities, a sharp visual eye, and a user-first mindset to projects that shape how customers discover, trust, and choose Thumbtack.

Your Responsibilities

• Craft: Deliver high-quality, responsive designs that reflect contemporary interaction and visual design best practices — across desktop and mobile web.
• Execution: Own the design for key in-flight projects within the Customer Growth team, focusing on upleveling high-traffic web experiences and optimization efforts.
• Experimentation: Identify and execute on opportunities for A/B testing and conversion improvements in collaboration with data science and engineering.
• Collaboration: Work closely with cross-functional partners in Product, Engineering, Marketing, SEO, and Brand to translate strategy into polished user experiences.
• Communication: Use storytelling and visuals to communicate design rationale and bring stakeholders along in your process.
• Prototyping: Leverage prototyping tools to communicate ideas, validate hypotheses, and refine interaction flows.
  
  

What You’ll Need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 4+ years of product design experience, with a strong portfolio of consumer-facing web work.
• Strong interaction design fundamentals paired with high-touch visual design — you can craft elegant, engaging interfaces with modern polish.
• Expertise in responsive web design, with a strong understanding of mobile web interaction patterns.
• Experience working with or adjacent to brand and marketing teams.
• Familiarity with lifecycle marketing, SEO, and performance-driven design strategies.
• Demonstrated success driving growth through experimentation, A/B testing, and optimization.
• Experience leading or contributing to large-scale website redesigns.
• Strong communicator with the ability to tell stories and align diverse stakeholders around your ideas.
• Experience using prototyping tools in your design workflow.
  
  

Bonus points if you have

• Experience working with native platforms (iOS, Android).
• Familiarity with HTML, CSS, and JavaScript.
  
  

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being
  
  

Learn More About Us

• Life @ Thumbtack Blog
• Virtual-First is Here to Stay
• Follow us on LinkedIn
• Meet Our Pro Advisory Board
  
  

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .