Product Operations Manager

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Champion Patient Needs
• Execute Relentlessly
• Communicate Constructively
• Collaborate Generously
• Turn Obstacles Into Opportunity
• Give With Gratitude
  
  

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an "all-in" disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

Position Overview

We are seeking a talented and passionate Product Operations Manager to join our growing team on a full-time basis. This role on the Product team at Hone Health will serve as a key bridge between the Product, Engineering, and Operations teams at Hone.

Responsibilities

• Build strong relationships with Product, Engineering, and Operations teams at Hone Health to really understand our business and how various departments work together to build products and deliver high-quality customer experiences.
• Help our Product team identify and launch successful projects by supporting customer and competitive/market research, data analysis to generate new insights from customer behavior, and product marketing.
• Serve as an internal process consultant to identify, document, and improve our standard operating processes around product development, engineering development, and eng + operations joint efforts. Identify and streamline bottlenecks in our development processes through process, people, and tool changes.
• Serve as program/project manager for major cross-team initiatives that span multiple departments and teams, helping the company stay focused, on-track, and unblocked.
• Become a valued domain expert in our product development processes, tools and configuration systems, including consulting on or doing individual config changes and training new team members as needed.
  
  

Qualifications

• Bachelor's degree or equivalent experience and a minimum of 3-5 years of experience in a related job field, such as Product Operations, consulting, business operations, project management, or product management.
• Work examples of applying structured, analytical thinking to design or improve processes and technical systems.
• Strong communication skills, attention to detail, and proven ability to drive/influence multiple teams to get things done in a fast-paced environment.
• Experience with learning/understanding technical systems (from a non-engineer perspective), data analysis, consumer product research and insights, or product marketing or strategy would be a plus.
• Prior experience with standard startup development processes (example: Agile development) and task management tools (example: Asana, JIRA) are helpful.
  
  

Compensation Range

$90K - $140K (depends on candidate experience)

Benefits

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• We follow federal holidays and have uncapped time off
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products
  
  

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.