Healthcare Account Manager

Position Summary

We are looking for a self-motivated client account manager with three or more years of experience, who thrives in a fast-paced, high-growth environment. Wellbox is a growing healthcare company dedicated to helping seniors live healthier, happier lives. This is not yet a director-level position, but we are a growing organization and therefore this position will also grow in responsibility.

If the following describes you, we encourage you to apply for this position:

• Exceptional communication skills.
• Ability to multi-task.
• Strong time management skills.
• Adaptability.
• Positive attitude.
• Working to a deadline.
• Demonstrated client goal-setting.
• Independent thinking.
  
  

Essential Functions

• Reporting Capabilities - ability to take Excel data and turn it into insights for the clients, being able to understand client impact on data.
• Relationship management - building and maintaining relationships with key contacts at practices.
• Project management - ability to manage projects at a department level (NPS) and also at an individual practice level (onboarding).
• Onboarding - leads onboarding initiatives for enterprise accounts (project management and education).
• Manages the expectations of the clients.
• Works to resolve situations quickly if interruptions occur during the service delivery process.
• Build relationships and effectively communicate with physicians and office managers.
• Maintain customer database by inputting customer profiles and updates.
• Establishing a strong relationship with new customers and continuing to develop a strong relationship with current customers.
• Keeping clients engaged and informed through timely monthly reports, meetings, conference calls, and scheduled visits.
• Solving issues proactively through working with the internal Wellbox team and keeping the client updated on our progress.
• Facilitating the upselling of new services to accounts to expand their current contract.
• Onboarding new customers in a timely and professional manner to ensure early satisfaction.
• Coordinating quarterly data refreshes with the customer and internal data analyst team.
  
  

Required Education And Experience

• Bachelor’s degree in business administration or relevant field.
• Proficient in Microsoft Office 365 and related Suites.