Customer Success Manager

About Aspire

Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.

We're growing across the board - and we're looking for a Customer Success Manager to join our distributed remote team! With a strong focus on growth and personal development, Aspire is the perfect place to develop your skills in a fast-paced, forward-thinking environment.

The Role

We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. You will work directly with our brands' marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns.

The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.

What you'll be working on:

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
• Develop a "consultant" perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
  
  

What we're looking for: (Job Requirements/Must have)

• 3+ years of customer success or similar experience in a SaaS organization
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively
  
  

Bonus Points:

• Experience in MarTech
• Experience in eCommerce
• Knowledge / interest in influencer space
  
  

Benefits & Perks

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
• Remote Work Flexibility – Work remotely as part of a high-energy, high-performing team.
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan, including company matching.
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
• Ongoing Training & Development – We invest in your growth with world-class training, coaching, and career acceleration opportunities.
  
  

Equal Opportunity & Our Commitment to Diversity

Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.

Our Compensation Philosophy: We take a market-based approach to compensation, using benchmarking tools to compare this role against similar positions at comparable companies. Final offer amounts are determined by multiple factors, including geographic location, candidate experience, and expertise. Pay bands may also be adjusted for other countries based on region-specific market standards.

Note: This role is not currently being actively recruited for, but we're keeping it open for interested candidates. When we move forward with hiring, we will confirm the salary range based on market data and company needs at that time. Feel free to submit your interest, and we'll reach out if and when the role becomes active!