Senior Business Analyst - Tangerine

Requisition ID: 218386

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What You Will Be Doing

The Senior Business Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs across various domains. This role will bridge the gap between the business need and technology solution while keeping customer centricity and digital experience top of mind.

The successful candidate has several years of deep, practical business analysis experience (or equivalent) with complex cross-functional features across channels, applications, products & digitization. They will also support requirements related to the activities across the lifecycle of the initiative (e.g. design and development, testing, implementation). In addition, they are expected to collaborate and actively engage with other Business Analysts and contribute to the Business Analysts Community of Practice (CoP). The Senior Business Analyst will report directly to the Manager/Senior Manager of Business Analyst in Digital Product Experience (DPX).

Is this role right for you? In this role, you will:

• Work with the Product Owner, Designer, Technical Lead and Stakeholders to capture and document the product vision.
• Responsible to thoroughly understand and communicate stakeholder requirements and distribute relevant information, documentation and artifacts to stakeholders.
• Responsible for the preparation, completion and compliance of business requirements based on business needs; go to person for clarity of vision & requirements.
• Document (whether elicit or implicit) requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, workflow analysis & modern agile practices i.e. canvas & user story mapping.
• Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.).
• Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements' activities and deliverables.
• Translate standard business and technical requirements into user stories and acceptance criteria.
• Support story mapping by decomposing epics into user stories.
• Support the Product Owner with data insights to drive customer centric experiences and priorities.
• Proactively communicate and collaborate with external and internal stakeholders.
• Work collaboratively with cross-functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities & promote customer centric solutions.
• Execute and maintain the requirement traceability matrix to meet audit requirements.
  
  

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5+ years of work experience in a Business Analyst role (or equivalent) with preference in the digital space (Mobile, Web/Online)
• Strong analytical skillset required. Agile mindset & working knowledge and experience in various delivery models including; agile, waterfall, hybrid frameworks.
• Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions
• Customer-centric mentality
• High proficiency in MS Word and MS Visio and thorough experience with as-is to-be process flow mapping and sequence diagrams
• Working knowledge in the use of JIRA / Confluence
• Effective presentation, facilitation, analysis and problem solving skills
• Able to work independently with focus on time management to meet deadlines
• Ability to deliver seamless execution whether on-site or remote
• Ability to work in a fast paced, demanding and rapidly changing environment
• Ability to deal with high-level of ambiguity
• Detail-oriented with a high degree of accuracy and results-oriented; be diligent and work with a sense of urgency
• Very strong organizational sense and effective time and priority management
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectively
• Strong strategic relationship skills
• Previous Delivery partner roles (i.e. QA, Dev, Design, Process, etc.) is considered an asset
• Technical background is considered an asset
• International Institute of Business Analysis (IIBA) certification is an asset
• Product Owner experience is an asset
  
  

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
  
  

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.