Field Service Specialist

Role: Field Service Specialist

Location: Remote- Alberta

Schedule: Full Time, Monday to Friday, 8:00 am – 4:30 pm

DBCM is a long-established, family-oriented organization with Canadian offices in Saskatoon, SK and Beloeil, QC. We pride ourselves on being North America's leading provider of emergency and specialty vehicles. Our mission is to make life better, one relationship and one vehicle at a time, and our vision is to be the partner of choice by delivering exceptional customer experiences through safety, innovation, and empowered employees.

We are currently seeking a Field Service Specialist to join our dedicated Customer Care Service Team in the Alberta region. In this role, you will be instrumental in the service and maintenance of ambulances, buses, and specialty vehicles across Alberta. Your expertise will ensure our vehicles meet the highest standards of safety, reliability, and performance. This is an exciting opportunity to be part of a company committed to excellence and innovation.

Key Responsibilities

As the Field Service Specialist, you will:

• Travel extensively within Alberta and occasionally to other locations in Canada to perform:
• Warranty repairs
• Preventative maintenance
• Troubleshooting and diagnostics
• Campaign work
• General vehicle repair and service
• Provide high-quality customer service and ensure best-in-class service delivery.
• Work closely with the Remote Service Planner, Warranty Administrator, and Parts Team to ensure timely resolution of customer service requests and proper documentation.
• Maintain accurate records of service work performed, warranty claims, and corrective actions taken.
• Identify business opportunities with customers and provide feedback on market trends and competition.
• Attend and participate in regular Technical Support Team meetings and company training programs.
• Travel periodically to key suppliers, bus manufacturers, and trade shows.
  

Qualifications

As the Field Service Specialist, you will bring:

Essential

• High School Diploma required.
• Valid Driver’s License with a clean driving record.
• 3-5 years of experience in a mechanical service and repair field, preferably in customer service roles.
• Strong knowledge of automotive mechanical and electrical systems.
• Ability to read and comprehend blueprints, schematics, parts, and maintenance manuals.
• Experience with light trucks, vehicle components, and diagnostics is an asset.
• Experience as an Automotive Technician, RV Technician, or similar role is an asset.
• ODP (Ozone / Refrigerant Handling) certification is an asset.
• Computer proficiency (Microsoft Office) is an asset.
  
  

Core Competencies & Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and resolution abilities.
• Effective time management and organizational skills.
• A team player who thrives in a fast-paced and changing environment.
• Self-motivated with a customer-first mindset.
• Willingness to travel extensively and work flexible hours as needed.
  
  

WHY CHOOSE DBCM?

Benefits

DBCM takes pride in a strong company culture that embodies excellence, integrity, trust and innovation. To foster a strong culture, we believe in a progressive, dynamic and solution-based environment and want to prosper amongst the best and brightest in the country. Benefits of working with DBCM include:

• A competitive salary with bonus earning potential including a recruitment referral bonus.
• Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
• A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family.
• Milestone and service awards at five-year increments.
• Sutton Smart Perks Discounts for services and discounts from local businesses.
• Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.