Product Install Technician

TouchBistro is looking for a Product Install Technician to join our team! In this position, you will work cross-functionally to support customers using TouchBistro's POS and Payments solutions. Working remotely, you will help customers configure and test their TouchBistro hardware suite and network within the context of their unique venue, providing them with the confidence and know-how needed to find success at and beyond launch day. Your level of service excellence will be demonstrated through creating customer advocates and amazing customer satisfaction results. Calling all energetic, customer-centric, subject matter experts who thrive in a fast paced environment, this one's for you!

What You'll Do

• Facilitate remote hardware installation appointments with customers, providing customized, step-by-step guidance and recommendations on how to configure their TouchBistro network and hardware within their venue
• Follow best-practices throughout installation appointments and testing, taking ownership of issues as they arise and working with cross-functional teams and partners to find solutions and recommended work-arounds to drive towards go-live and product usage
• Form strong partnerships with internal teams (Product, IT, Development, Sales, Support, and Professional Services) to help elevate the customer voice and experience
• Develop deep knowledge and understanding of the TouchBistro POS and hardware suite, acting as an expert and informing the ongoing evolution of our offerings
• Act as an ambassador for TouchBistro, demonstrating our core values throughout customer-facing interactions and promoting our products and services throughout on-site and remote engagements
• Lead our customers in the direction of success and continue to grow our customer advocates and the TouchBistro footprint
  
  

What You Bring

• You are fluent in written and spoken English (Fluency in Spanish is an asset!)
• You have 2+ years of troubleshooting and networking experience
• You are an advanced Apple user (iPad, iPhone, iMac, MacMini)
• You possess a good understanding of restaurant operations
• You are highly adaptable and able to find solutions to complex problems as they arise in different situations, customizing your approach based on customer needs and resource availability
• You are able to articulate complex, technical information to a variety of audiences
  
  

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches
  
  

About TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.