Debt Solutions Administrator (Remote)

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.

And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

The Client Service Administrator (internally known as Debt Solutions Administrator) will provide exceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks.

Responsibilities

• Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software.
• Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader.
• Verifying files for accuracy and completeness on the application and supportive documentation.
• Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process.
• Communicating promptly and as planned with the prospective client to acquire outstanding items that will enhance the client’s experience in preparation to sign with the Debt Solution Manager.
• Providing clarity and guidance on insolvency and explaining next steps to the prospective clients.
• Efficiently organizing and uploading documentation to an internal database.
• Collaborating with other teams to prepare file for input.
• Liaison with admin and banking teams regarding outstanding issue on files
• Establishing and nurturing good working relationship with a team of 4-5 Debt Solution Managers across Canada
• Other duties as may be required
  
  

Qualifications

• Post-secondary education or related equivalent experience.
• 3 years’ experience in an administrative or clerical role.
• Previous experience in the consumer insolvency experience is highly desirable.
• Natural ability to recognize and speak to the client’s emotional state.
• Excellent verbal and written communication skills to effectively connect with clients and other stakeholders.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Excellent organization and time management skills.
• High computer literacy with Microsoft Office and the ability to learn new programs.
• Great interpersonal skills to deal with team members, staff, and clients.
• A team player who can also work independently and take ownership of their workload.
• Experience with Microsoft Dynamics CRM would be an asset.
  
  

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada. 

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].
  
  

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted