Support & Deployment Engineer

If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet, this experience was likely brought to you through an ATEME solution.

We are ATEME (PARIS: ATEME). We are the video delivery leader helping leading content providers, service providers and pure streaming players boost their engagement, acquire new viewers, and create new sources of revenues. Leveraging our continuous investment in R&D and innovation, we empower our customers to deliver a high quality of experience on any screen.

Delivering video experiences also has an impact on our world. That’s why our multiple award-winning engineering teams design efficient and flexible solutions that cut waste, with no compromise on quality. So that viewers can enjoy their unique experiences – and the world we live in – well into the future.

Thanks to a strong CSR policy that reinforces our mission to “Make the entertainment and video experience captivating, greener, and accessible to everyone,” we strive every day to build a better and more sustainable future for our planet, our people, and our ecosystem.

At ATEME, we value innovation, collaboration, empowerment, agility, and everyone’s contributions. We offer cross-culture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally, especially in our offices in France, Sao Paulo, Denver and Singapore.

Be part of our team and join our fantastic journey!

ATEME is looking for a Support & Deployment Engineer to join our team in GTA, ON, Canada. If you’re a proactive and resourceful professional eager to grow in a dynamic global company, we’d love to hear from you!

Mission:

Provide technical expertise and support for ATEME’s cutting-edge video delivery solutions, ensuring seamless deployment and optimal performance for our clients across North America.

Key Responsibilities:

Deployment & Integration:

• Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments.
• Support proof-of-concept (POC) demonstrations and conduct on-site or remote deployments.
• Collaborate with internal teams (R&D, Sales, and Product Management) to ensure smooth implementation and customer satisfaction.
• Document deployment procedures and best practices to enhance knowledge sharing.
  
  

Customer Support & Troubleshooting:

• Provide Level 2 and Level 3 technical support, diagnosing and resolving complex system issues.
• Analyze logs and performance metrics to identify root causes and optimize system performance.
• Work closely with customers to address technical inquiries and offer timely solutions.
• Assist in training clients on ATEME products and solutions.
  
  

Continuous Improvement & Innovation:

• Contribute to product improvement by relaying customer feedback to R&D teams.
• Stay up-to-date with industry trends, emerging technologies, and best practices.
• Develop automation scripts and tools to streamline troubleshooting and deployment processes.
• Participate in internal training sessions and knowledge-sharing initiatives.
  
  

Required Skills & Experience:

• Experience: 1-3 years in technical support, deployment, or integration, preferably in broadcast, streaming, or telecom.
• Technical Skills: Linux systems, IP networking, video compression (MPEG-2, H.264, HEVC), streaming protocols (HLS, DASH, RTMP). Bonus: cloud platforms (AWS, Azure, Google Cloud), containerization (Docker, Kubernetes), scripting (Python, Bash).
• Problem-Solving: Strong analytical skills to diagnose and resolve technical issues.
• Communication: Excellent English skills (French is a plus).
• Education: Bachelor’s in Computer Science, Electrical Engineering, Telecommunications, or related field preferred.
• Availability: Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed.
  
  

Why Join ATEME?

• Dynamic Environment: Be part of a team that values collaboration, continuous learning, and technical excellence.
• Growth Opportunities: Enhance your career through exposure to cutting-edge video delivery technologies and professional development initiative.
  
  

Salary & Benefits:

• Competitive Compensation: Earn between $120,000 - $140,000 CAD, plus potential incentive commissions.
• Work from Anywhere: Enjoy the flexibility of 100% remote work for the perfect work-life balance.
• Generous Time Off: 20 days of annual leave, 9 statutory holidays per year, exceptional paid leave options, and additional seniority leave after 4 years of service.
• Health & Financial Security: Medical, dental, and vision benefits with 60% covered by the company, plus Life & AD&D insurance for added protection.
• Monthly Perks: Expense up to $70 USD per month for phone and internet costs.
• Tech Your Way: Use your own device or receive up to $450 USD towards a new one—the device is yours to keep, and insurance is recommended for added protection.
  
  

Location: GTA, ON, Canada (Remote)

EQUAL EMPLOYMENT OPPORTUNITY

ATEME and all its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Message to recruiting agencies: The HR team has got this covered! No need to reach out—we know where to find you if we need assistance.