Support Specialist (Entry Level)

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time; giving back to our communities is important to us
• Employee Referral Bonus Program
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to training opportunities to advance further in your career
  
  

Job Description

We are looking for a talented individual…

To join our team as a Support Specialist to help deliver our Ontario-based energy efficiency programs. As a Support Specialist, you will be handling customer inquiries via phone and email, documenting conversations, helping people navigate different energy efficiency programs, and recommending products or services to customers.

This is an entry level role and be performed remotely from anywhere in Ontario.

We are looking for 3 candidates in this role. One will be required to be bilingual in English and Mandarin/Cantonese.

For this exciting career opportunity, you’re a great fit if you can…

• Ensure a safe work environment and uphold CLEAResult Culture Code.
• Respond to customer inquiries across channels, resolving challenges with scripts and knowledge.
• Identify customer needs, provide solutions, and cross-promote products.
• Make outbound calls and influence customers as needed.
• Accurately document customer interactions in the database.
• Consistently meet KPIs, including adherence, quality ratings, and sales/conversion targets.
• Aim for first-call resolution in every interaction.
• Contribute to process improvements in a collaborative environment.
• Follow Standard Operating Procedures and maintain professionalism in all settings.
• Learn new tasks and meet utilization goals set by your supervisor.
• Actively support and develop the CLEAResult culture.
• Perform additional responsibilities as required.
  
  

In this exciting career opportunity, you will have…

• 0-2 years of customer service experience.
• Bilingual in Mandarin/Cantonese is a significant asset
• Resourceful, energetic, and adaptable in all interactions.
• Proficient with contact center software, data entry, and Microsoft Office.
• Strong communication, organizational, and multitasking skills.
• Detail-oriented and resilient in a fast-paced environment.
• Ability to work between the hours of 8am-6pm.There will be an option for voluntary over time on evenings and weekends.
  
  

Targeted Compensation Rate

$18-$20 per hour

Compensation Range

Currency

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.