Customer Support - Marketing Fully Remote

Job Title

Customer Support - Marketing Fully Remote.

Job Description

We are seeking a motivated and enthusiastic Customer Support professional to join our marketing team. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping to enhance their experience with our products and services. You will work closely with the marketing team to ensure customer satisfaction and retention.

Key Responsibilities

• Provide timely and effective customer support via email, phone, and chat.
• Collaborate with the marketing team to develop strategies for improving customer satisfaction.
• Assist in the creation and implementation of customer feedback mechanisms.
• Analyze customer inquiries and provide insights to the marketing team for product improvement.
• Maintain accurate records of customer interactions and transactions.
  
  

Qualifications

• 0-17 years of experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Proficiency in using customer support software and tools.
• A proactive approach to problem-solving and customer service.
  
  

Why Join Us?

At Jcelectricinc, we offer a collaborative and inclusive work environment where your contributions are valued. As part of our team, you will have the opportunity to grow your skills and advance your career while working with a group of passionate professionals dedicated to excellence.