Junior Project Manager

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

The Junior Project Manager (PM) will work directly with clients to ensure deliverables fall within the applicable scope and budget. The Junior PM will create a trusting relationships with existing and new clients while delivering successfully on project work, while remaining aligned with the strategy, commitments, and goals. The Junior PM will own the planning, execution, management, and successful delivery of the projects to which they are assigned and will interact directly with both the client and the project team to ensure any project risks or barriers are proactively mitigated.

Location: Remote Canada

Employment Type: Regular Full-time

Responsibilities

• Serves as the lead point of contact for assigned client accounts and develops trusted advisor relationships with client stakeholders and executive sponsors.
• Understands the importance of setting boundaries and going above and beyond when there is strategic value.
• Supports the sales cycle, preliminary client meetings, and validates project requirements in the SOW development.
• Adheres to project management processes, methodologies and guidelines as defined by the Project Management team.
• Uses existing templates to support all projects, with the ability to adjust depending on the project requirement.
• Must be able to create and maintain detailed and project schedules with a large number of deliverables.
• Use project knowledge and schedule to accurately forecast resource allocation and expected monthly revenue.
• Communicates effectively, finding the positive and keeping the client motivated.
• Is proactive in identifying, resolving, or escalating issues that may impact the success of the project or customer relationship.
• Ensures that all stakeholders are updated on project status, proactively identifying, resolving, or escalating issues that may impact the success of the project.
• Identify the need for Change Requests throughout the project, and if required, create and gain client agreement on Change Requests that impact scope, schedule, and budget.
• Complete month-end activities, including invoicing, managing expenses, and forecasting upcoming resource requirements.
• End-to-end ownership from initiation to customer handover and project closure
• Manage customer expectations in terms of schedule, cost, and scope.
• Driving technical delivery by project team inline with client commitments
• Responsible for project planning and resource allocation
• Ownership of change management of the project
  
  

Qualifications

• University degree in Business Administration or related field with an interest in Project Management, or equivalent combination of education and experience.
• 3+ years of Project management experience, ideally in the Telecom industry
• Experience using Microsoft Office skills, including MS Word, PowerPoint, MS Project, and Excel to create schedules, GANTT charts, and financial tracking
• Understanding of IP Networking, WLAN, SIP, UC/CC solutions considered an asset.
• Understanding of Avaya Products, IPO, VoIP systems and Applications would be considered an asset.
• Ability to multi-task, work under pressure to meet deadlines.
• Strong communication skills in English, both written and oral
• Comfortable making presentations to small groups.
• Proven track record of client satisfaction and on time delivery.
• Experience working in a professional services organization.
• Has experience working collaboratively with remote team members and leveraging technologies to do so effectively.
  
  

To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.