Customer Success Manager

About Us

Since our launch in 2017, we’ve grown rapidly to become the trusted student recruitment partner for 600 higher education institutions across 35 countries. Our partners include Boston University, University of Southern California, NYU, University of Arizona, University of Calgary, and University of Alberta.

We’ve raised over $33M from top-tier investors, and we’re on a mission to empower 10 million students to make the right choices in their higher education journey.

What You’ll Be Doing

As a Customer Success Manager, you will act as a strategic partner and consultant, ensuring our customers achieve meaningful ROI by leveraging Unibuddy’s key capabilities. You’ll use data-driven insights to demonstrate value, drive product adoption, and strengthen customer relationships at all levels.

Your success in this role will be measured by renewal and retention rates, as well as the ability to proactively engage and guide customers toward their goals.

We’re looking for a candidate who can demonstrate the following:

• Consultative & Strategic Approach – Ability to act as a trusted advisor, aligning Unibuddy’s solutions with customer objectives.
• Data-Driven Storytelling – Skill in analyzing customer data and translating insights into a compelling value narrative.
• Product Expertise & Adoption Enablement – Ability to guide customers in leveraging key platform features to maximize engagement and results.
• Relationship Building & Stakeholder Management – Strong interpersonal skills to develop multi-level relationships with both day-to-day users and executive decision-makers.
• Proactive Problem-Solving – Capacity to anticipate challenges, recommend solutions, and ensure customers achieve their desired outcomes.
  
  

Key Responsibilities

Customer Data & ROI Analysis

• Analyze customer data to identify trends, challenges, and opportunities for increased engagement.
• Translate insights into a clear and compelling value story that reinforces ROI.
  
  

Consultative Product Enablement

• Guide customers in adopting Unibuddy’s platform to drive student engagement, optimize recruitment strategies, and meet enrollment goals.
• Provide training, resources, and tailored recommendations to ensure full utilization of key features.
  
  

Strategic Relationship Management

• Develop and maintain strong, multi-level relationships with both daily users and senior stakeholders.
• Serve as a strategic partner, providing ongoing insights and best practices to help customers succeed.
• Act as the primary point of contact, directing inquiries to Support or Account Management as needed.
  
  

Customer Success Planning & Growth Strategy

• Align with customers on their student recruitment and engagement goals, providing a roadmap to success.
• Offer proactive recommendations and quick, actionable steps to enhance impact.
• Maintain regular updates in the customer success platform to keep internal teams informed on customer health and engagement.
  
  

If you don’t meet every requirement but feel you’d be a great fit, we encourage you to apply. We’re always looking for people who align with our mission and values.

What’s On Offer

• Salary: $75,000 - $80,000 (based on experience)
• Remote: Preference based in the Eastern or Central time zones in the U.S.
• One special day of your choice (birthday, engagement, wedding) off per year, additional days off based on tenure and 4 additional days at the end of the year for a company-wide shutdown!
• Enhanced maternity, paternity and adoption leave.
• Health insurance for you, and contributions for your family. Dental and vision optional.
• Mental Health Support (Spill)
• Life Insurance
• 401(k) Match (up to 6%)
• 25 Days PTO plus national holidays and company-wide shutdown at year-end!
  
  

Ready to Become a Buddy? Apply Now!

Got questions? Reach out to our Talent team at [email protected].

Please note: Unibuddy does not sponsor visas for this role.

Unibuddy is an equal opportunity employer, and we’re committed to increasing diversity across our team. We encourage candidates from underrepresented groups to apply.