Junior System Administrator-

RemoteHealthcare Junior System Administrator opportunity- Texas

Company Overview

CHE is a premier provider of behavioral health services in various states and continues to grow into new

markets. CHE has been operating since 1995 and employs over 600 psychology and psychiatry providers

to deliver care virtually and in person at various care settings. We deliver a unique programmatic

approach to behavioral health services and are focused on quality and compliance for facilities and in

our outpatient settings. Backed by a leading private equity investment firm, we are looking for an

engaging, innovative, and all-around balanced individual to join our team.

Position Overview

The Junior System Administrator plays a crucial role in supporting, implementing, and maintaining the

organization's IT infrastructure with an emphasis on healthcare applications. This position involves

ensuring the smooth operation of systems critical to clinical and administrative functions, managing EHR

applications, addressing technical issues, and enhancing user support. The role requires a focus on

workflow optimization, user assistance, and meticulous documentation, all while ensuring adherence to

healthcare compliance standards.

Key Responsibilities

• User and Access Management
• Set up and maintain user accounts, passwords, and access controls, ensuring
  
  
  

compliance with security protocols and healthcare regulations.

• IT Hardware and Application Support
• Assist in the setup, maintenance, and troubleshooting of IT hardware and software,
  
  
  

including EHR/EMR systems.

• Configure systems using tools like Microsoft Intune or similar MDM platforms.
• Provide support for end-users, addressing technical issues related to hardware,
  
  
  

software, and network connectivity.

• Database Management
• Support database operations, ensuring data integrity, regular backups, and effective
  
  
  

recovery processes.

• Training and Workflow Optimization
• Identify training needs for end-users, working with application teams to deliver targeted
  
  
  

training sessions.

• Participate in projects aimed at optimizing workflows for improved system performance
  
  
  

and user efficiency.

• Troubleshooting and Issue Resolution
• Capture and document end-user issues, troubleshoot, resolve, or escalate them as
  
  
  

necessary, collaborating with relevant teams for resolutions.

• Assist in functional testing and system configurations/updates.
• Security and Compliance
• Ensure IT systems comply with healthcare regulations such as HIPAA, implementing
  
  
  

necessary security measures for patient data protection.

• Participate in compliance audits and documentation.
• Documentation and Reporting
• Maintain and update system documentation, user manuals, and troubleshooting guides.
• Assist with generating reports and documentation for audits.
• On-Call Support
• Participate in on-call duties to support urgent issues outside of normal working hours.
• Other Duties as Assigned
• Perform additional tasks and projects as directed by management.
• May include evening, weekend, or on-call duties to maintain system availability.
  
  
  

Qualifications

• Education Bachelor’s Degree in Information Technology, Computer Science, or related field, or
  
  
  

equivalent work experience.

• Preferred Education Certifications like CompTIA A+, Network+, Microsoft, or Cisco are
  
  
  

beneficial.

• Experience 1-3 years of experience in IT support with a focus on system administration.
• Knowledge or experience in a healthcare environment, handling EHR systems is preferred
• Understanding of IT systems, networks, and healthcare-specific software.
• Familiarity with healthcare privacy laws, including HIPAA.
• Proficiency with Microsoft Office 365, Microsoft Entra, and Intune.
• Knowledge of IT infrastructure (servers, workstations, networking).
  
  
  

Technology Tools Utilized

• Microsoft (Azure, Office, PowerBI)
• GSuite
• Business Intelligence tools (Looker, PowerBI, Tableau, YellowFin)
• Programming languages SQL, Python, JavaScript, Go
• TeamViewer
• RingCentral
• Credible EHR/EMR
• Active Directory
• Cloud Database Management (AWS, Azure)
  
  
  

Skills

• Detail-Oriented Precision in technical tasks.
• Highly Organized Ability to manage multiple tasks and priorities.
• Exceptional Communicator Strong skills in both written and verbal communication.
• Problem-Solving Analytical approach to resolving technical issues.
• Customer Service Patient and dedicated support for end-users.
• Work Ethic Committed to confidentiality and operational efficiency.
• Adaptability Flexible and responsive to the dynamic healthcare IT environment.
  
  
  

Benefits

• Competitive salary ($55,000-$65,000 based on experience)
• Comprehensive healthcare coverage
• Retirement savings plan with company match
• Paid time off and holidays
  
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate

based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran

status, or disability status.

The Junior System Administrator position offers a dynamic role in the healthcare IT sector, where your

efforts will directly influence patient care and operational efficiency. Join our team and help us create a

positive, productive, and inclusive work environment!