IT Specialist - US Based (100% Remote)

This is a remote position.

Do you love:

• Figuring out tricky problems?
• Finding ways to improve processes?
• Endless learning opportunities?
  
  

If so, this is the opportunity for you!

BooksTime is looking for a creative, resourceful IT and Security Specialist to join our growing team.

This role offers:

• Flexible hours
• 100% remote work
• Friendly & supportive colleagues
• Significant opportunities for advancement
  
  

This position could be a great fit for an ambitious individual early in their career.

Who we are:

BooksTime is an ambitious, innovative accounting & bookkeeping startup with teams in 5 countries. BooksTime was founded in 2016 and we've been growing fast. For more information, check out our website: bookstime.com.

What you'll do:

As BooksTime has grown, so have our IT needs. Therefore, we’re looking to expand our IT department, which currently includes 3 full-time staff.

2 main functions:

• Support & Routine Operations, i.e. responding to helpdesk support tickets from other employees, managing staff access and accounts in company systems when team members are onboarded or offboarded, and more. Our staff who use over 20 different apps and systems and require a wide range of support.
• Strategic Initiatives, i.e. working on projects to improve our IT systems. This includes automation projects, efforts to improve efficiency and cost-effectiveness, and finding ways to increase the user-friendliness of our internal systems. For example:
• We're not satisfied with some of the core software we use and are planning to migrate to new apps, which is a large undertaking. For example: a new password manager, a new task/project management/time tracking app, etc.
• As we grow and our IT processes evolve, we need to continually update the design of our security systems and policies. We also need to educate our team on these and enforce compliance.
  
  

Your level of involvement will depend on your level of IT and cybersecurity knowledge. At a minimum, we'll need help with the implementation of these. If you have some background in these areas, you can take on much more central roles in setting the direction for these initiatives. Either way, we will really value your ideas and input on everything that we do.

Why join BooksTime:

• Make history. Our startup is still fairly small, but we have big plans to disrupt the accounting industry. This is a great opportunity to get in early at a startup that, we believe, is on its way to becoming an industry leader.
• Do work that matters. The projects you will be working on will be critical to the success of the company, our mission to modernize the accounting industry, the daily work of your colleagues and the hundreds of small businesses we serve.
• Grow with the company. As our company continues to grow, there will be many opportunities to take on new responsibilities and grow professionally.
• Professional development. You'll get access to various cybersecurity certification courses as part of this role.
• Constant Improvement. One of our core values at BooksTime is Constant Improvement. We are always pushing to do better, from thinking of new ways to "wow" our clients to discovering opportunities to make internal processes more efficient. Our goal is to become the #1 bookkeeping firm in the country -- and our relentless focus on Constant Improvement is what will get us there. Every member of our team plays a role, and you will have an especially big role to play in this position. We can't wait to hear your ideas about how we can do better. If you're looking for a role that gives you ample opportunity to make a big impact -- you've found it!
  
  

Requirements

• Very strong interest in continually learning new IT systems
• Comfort with relatively unpredictable, ever-changing job functions as the IT needs of the company evolve over time
• Comfort figuring things out for the first time -- all the time. For this sort of work, there's no playbook, no step-by-step instructions available. There are different issues all the time. The work is all about investigating and figuring out each problem, finding creative solutions, and also thinking about ways to head off similar problems in the future -- all on a very case-by-case basis.
• Comfortable working mostly independently. There are always people who are happy to help you brainstorm, but there's typically nobody else who already knows the answer to the questions that come up -- see above. Someone just has to dive in and figure it out.
• Organized, and with good project management skills.
  
  

Not required, but helpful:

• Relevant experience is helpful but not essential. Whether you have 30 years of directly relevant experience or none at all, the role will still involve learning new things and creatively solving new problems on a daily basis. The key criterion is an interest in continual learning.
• A security clearance is a big plus.
• So is a cybersecurity certification (none are required, but any of these would be a plus: CEH, GSEC, GMOB, GCFA, CISA, CISM, Comp TIA Security+ or CySA+, CISSP, SSCP, ECSA, LPT, etc.)
  
  

Benefits

• Flexible schedule;
• Work from home (we are big believers in remote work!);
• Health insurance reimbursement plan (a QSEHRA plan);
• Professional development assistance;
• Simple IRA with employer matching after 2 years;
• Flexible Paid Time Off (PTO) starting at 20 days for full-time employees.
  
  

Keywords: IT, Information Technology, Technical Support, Helpdesk, Troubleshooting, InfoSec, Information Security, Cyber, Cybersecurity, Cyber Security, IT Project Manager, Tech Lead, Support