Home Health Intake and Eligibility Coordinator Full Time 4 Day Weekends

Overview

Position Overview

The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.

Schedule Friday - Monday 7:30am-6:00pm EST (Four 10-hour days - benefits eligible)

• This role will support intake and eligibility for all home health locations in Florida and is fully remote, with the requirement to come onsite for training as needed **
  
  

Essential Job Functions

• Responds to referral source and office inquires by communicating accurate and complete information
• Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
• Establishes good working relationships between the location and referral sources to ensure further referrals from that source
• Reviews documentation sent by the referral source for accuracy and completeness
• Documents all forms required to process a referral in its entirety with no missing information
• Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
• Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
• Photocopy, fax, route, scan, or email information as needed or requested
• Maintains department logs/tracking systems as requested
• Other duties as assigned
  
  

Requirements

• High school diploma or GED
• Proficient in Microsoft Office, including Outlook and TEAMS
• Ability to work after hours, on-call schedule
• Familiarity with the Microsoft operating system, Outlook email is a necessity
• Data entry: 40 words per minute/10,000 keystrokes per hour.
• Ability to communicate accurately and succintly in email.
• Basic knowledge of how the medical industry and insurances function.
  
  

Preferences

• One (1) year previous office work experience preferred
• Healthcare experience a plus
• Bilingual experience
• Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus
• Multi-tasking
• Fast-paced environment