Insurance Advisor, Sales & Service

About Apollo

APOLLO is Canada’s leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost-effective tenant and small business insurance. We replace the traditionally painful paper-based, manual insurance buying process with a simple and immediate digital ecommerce experience, in line with modern customers’ expectations.

We are a team of empowered and driven individuals who are committed to building a great company at the forefront of disrupting a $5 trillion dollar global industry.

This position offers a chance for the right candidate to make a significant impact alongside a integrated, dynamic team committed to innovation and shaping the future. We’re humbled to have won multiple awards including including Insurance Business Canada’s Top Insurance Employer 2022 & 2021 and Digital Innovator of the Year 2022, Insurance-Canada.ca’s 2021 Technology Award, and LinkedIn’s Top Startups 2021.

What you'll deliver:

We are looking for a client centric Insurance Advisor to join our growing team. This is a fantastic opportunity for a growth & service oriented professional who holds themselves to the highest standards and aligns their success with that of the customer.

Hours: The APOLLO Agency operates from 9am-8pm EST. Advisors will be required to work shifts within those time frames.

Responsibilities:

• Assist insurance prospective clients provided to you by APOLLO
• Assess the needs of potential clients to advise on coverage requirements
• Engaging contact with prospective clients to convert requests for insurance into customers
• Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
• Recommend operational improvements in our processes to help further improve overall customer experience
• Provide feedback and insights to enhance products offerings over time
• Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
• Ensure clients fully understand policy coverage and exclusions through clear and concise communication
• Maintain current customer base by delivering exceptional service with a strong sense of ownership.
• Reporting new claims and leading clients through claims process from a place of empathy
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
• Other duties as assigned

This role is an opportunity to grow, demonstrate your abilities, and make your mark in the company that’s always reaching for more.

Skills & Qualifications:

• 2+ years of experience in a Broker/Advisor role
• RIBO License required
• Experience with personal lines insurance products and claims process
• Passion for Sales & Customer Service
• Excellent written and verbal communication skills
• Attention for detail and demonstrated flexibility in managing multiple clients at a time
• Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment

** This position is 100% remote in BC or Alberta.

What We’re Looking For:

We believe it starts with our PEOPLE.

The APOLLO values: Courage, Adventure, Integrity, Candor and Desire.

Integrity - You do what you say you’ll do, own it if you can’t, and achieve greatness by working with a high moral standard.

Candor - You are open to ideas and are objective in your thinking.

Adventure - You are passionately curious, constantly seeking the unknown and pushing the

boundaries of what is possible.

Desire - You want things to be better. For our clients, suppliers, investors, co-workers,

family, community, and ourselves. Greatness matters.

Courage - You are not held back by fear. You will explore any idea and take on any challenge in pursuit of great opportunity.

APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the company and our stakeholders. A collaborative approach, strong initiative, and a desire to achieve greatness are crucial qualities we look for in teammates.

Benefits & Perks:

• Competitive salary & bonus
• Development programs & licensing support
• Company social events
• Extended Medical, Dental and Vision care
• Monthly Wellness Program
• Autonomy, growth, and the ability to make an impact
• Community volunteers days

We’re not just looking for another employee. We’re looking for someone ready to join us on this journey. Are you in?

APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We’re committed to developing and maintaining a culture rooted in our core values, that is supportive and respectful of all backgrounds and perspectives.

APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at [email protected] and we’ll work with you to meet your accessibility needs.