Account Manager (Ottawa/Gatineau), Remote position

Position Snapshot

Business area: Nespresso

Location: Ottawa/Gatineau

Remote in the Field Position

A Little Bit About Us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

What to Expect:

We are seeking an Account Manager to work remotely in Ottawa/Gatineau, reporting to the Regional Sales Manager B2B. The Account Manager will be responsible for customer acquisition, retention, and productivity within the Hotels, Restaurants, and Offices sectors, ensuring high visibility and best-in-class service (before and after) for HORECA/OFFICE prospects and customers to establish a leadership position in the category. The successful candidate will oversee a designated territory in the Ottawa/Gatineau region.

A day in the life of an Account Manager:

As an Account Manager, you will be tasked with acquiring new HORECA (Hotels, Restaurants, Cafés) and OFFICE customers within a defined territory. You will maintain and cultivate relationships with existing customers and manage their contractual coffee consumption. Your responsibilities will include optimizing customer profitability and ensuring compliance with corporate and regional channel guidelines and policies.

You will also:

• Perform weekly and monthly reporting on sales and business KPIs
• Leverage existing market knowledge and networks to enhance Nespresso’s presence in HORECA and OFFICE channels
• Ensure high visibility within the HORECA and OFFICE channels through customer acquisition and machine placements in the defined territory
• Execute the strategy for the HORECA and OFFICE channels to meet business targets and objectives outlined in the Operational Plan
• Collaborate closely with the key account team.
  
  

What Will Make You Successful

As the ideal candidate, you will serve as a brand ambassador, requiring you to be passionate, tenacious, results-oriented, and thrive in a dynamic and high-energy environment. You will possess significant sales experience, complemented by a highly organized and proactive approach, with account management experience viewed as a strong asset. Proactivity, tenacity, and enthusiasm are essential, as is your ability to navigate and excel in a competitive market.

Role Requirements

• Bachelor’s Degree in commerce, economics, hospitality, or a related field
• Valid and full driver’s license
• 3-5 years of experience in marketing or sales, with experience in the HORECA or OFFICE channel considered a strong asset
• Strong business acumen, autonomy, diligence, and creativity
• Excellent communication and presentation skills
• The ability to convey key brand messages with passion, credibility, and sincerity
• Flexibility and adaptability to changing environments
• The capability to self-manage remotely
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market (and/or globally).
  
  

We offer a friendly, supportive team environment with coaching and mentoring opportunities. There are genuine prospects for future development and progression – this could be your gateway to an exciting sales career you have always envisioned

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
  
  

What You Need To Know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

 

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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