Bilingual Customer Service Representative

Department: Customer Service

Location: Toronto, ON

Description

As a bilingual customer service representative you will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions and coverage. You will also provide information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.

What you will do

• Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products.
• Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes.
• Respond to customer requests within the service, quality and performance standards determined by the department.
• Research and process customer inquiries and transactions using the appropriate company systems, databases, product manuals and other appropriate reference material.
• Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately.
• Read and understand all Bulletins and Alert notifications.
• Identify and alert management to changes/delays/possible errors and unexpected service requests.

What you will bring

• 1 year related-working experience in a customer sales and service environment.
• Fluent in both French and English.
• Familiarity with business/insurance practices and principles - LOMA courses an asset.
• Excellent verbal and written communication skills with ability to influence customer.
• Strong analytical and listening skills required to clearly articulate product features and benefits/values to
customers.
• Previous experience working in a contact center environment strongly preferred.
• Ability to work well independently as well as part of small teams.
• Possess a continuous improvement mentality.
• Energetic and focused on efficiently providing top-tier service.

Why join?

When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;


• Generous starting paid vacation time, plus additional vacation days for every year of service;


• Paid volunteer day so you can dedicate time to a cause you are passionate about;


• Paid personal and wellness days to support your total wellbeing;


• Educational assistance of up to $3,500 a year (with approval from your manager);


• Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
  to help pay for a wide range of wellbeing services that are meaningful to you;


• Up to 14% of combined contributions to the RRSP matching program;


• Family-friendly maternity/parental leave and,


• Many, more benefits, perks and programs.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.