IT Specialist

Company Values

We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

S3 Technologies is a leader in the field of IT services in the Greater Montreal area with a bilingual SMB clientele in a number of different fields. It is a young, dynamic and ambitious company with more than 80 employees. In an environment where everyone contributes to the evolution of the company, you will be led to surpass yourself continuously.

The role

S3 Technologies is currently offering an excellent career opportunity for an IT SPECIALIST. As an IT specialist, you will have to communicate with our clients and users on a daily basis, by phone or email. You’ll need to think on your feet and use your broad technical knowledge to remotely identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smart phones, and other peripherals. You’ll also configure devices, perform maintenance tasks, manage inventory, and update documentation. You will have to follow-up with our clients, update our systems and document your interventions.

In this role, you’ll have hands-on experience working with Office 365, Exchange, Windows 7/8/10, iOS/Android phones, Windows Server 2008/2019, Active Directory, DHCP/DNS, VMware, and more.

What Success Looks Like

BY 3 MONTHS…

• You’ll have integrated with your assigned team members & manager
• You’ll have a good grasp on important service desk process’s & procedures
• You’ll be comfortable & ready to join the service desk on-call rotation
  
  

BY 6 MONTHS…

• You’ll have comprehensive technical knowledge on your teams largest assigned clients
• You’ll be comfortable becoming an SME for potential new assigned client(s) on your team
  
  

Top Job Responsibilities

• Understand and analyze client requests to identify the priority and impact;
• Support, install, configure and troubleshoot remotely all kind of applications;
• Support, install, configure and troubleshoot remotely computers and peripherals;
• Support, install, configure and troubleshoot remotely mobile devices;
• Follow-up with clients by phone and email about the evolution of their request;
• Document interventions and update our internal systems.
  
  

Qualities of the ideal candidate

• Customer service oriented
• All-star communication skills (verbal/written)
• Collaborative team player
• Attention to detail
• Analytical problem solver
• Works well under pressure
• Thirst for learning
  
  

Qualifications & Work Experience

• Intermediate to advanced knowledge in the configuration/installation/troubleshooting of Windows 7 through Windows 10, Office 2008-2016, Mac OS X;
• Intermediate to advanced knowledge in PC and portable material (PC and laptop hardware);
• Intermediate knowledge in mobile smartphones, iPhone, Android, etc., printers, DHCP and DNS protocols, TCP/IP, Active Directory, Clients Terminal Services;
• Basic to intermediate knowledge in VPN, Windows Server 2008-2019, Exchange, Office 365
• Perfectly fluent in French, written and spoken;
• Basic knowledge in Citrix, Blackberry servers (BES), antispam services;
• Asset : Knowledge in Wyse Terminals, Cisco IOS, Veeam Backup & Replication, RMM, PSA Certification A+, MCTS
• DEC or equivalent diploma.
  
  

Distinctive Advantages

• Competitive salary, depending on your experience;
• 5 minute walk from Place des Festivals, in downtown Montreal;
• Group insurance and group RRSP;
• Young and dynamic corporate culture;
• Several social and sporting activities during the year, including two family weekends outside Montreal;
• Opus card paid in part by the company;
• Space for games and relaxation in the office to allow you to relax;
• Gym and showers on site, if you want to keep fit!