Learning and Development Program Manager

Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking a talented and experienced Learning and Development Program Manager to design, implement, and optimize training programs that enhance team proficiency and operational excellence. This role will focus on developing structured training programs, identifying and addressing root causes of errors, and equipping team leads with the tools to train their teams effectively.

Reporting to the VP of Patient Experience, you will analyze operational gaps, build impactful learning solutions, and ensure seamless onboarding, retention, and retraining processes.

Responsibilities:

• Designing and implementing proficiency-focused training programs based on operational needs and adult learning principles.
• Defining and tracking quality metrics to assess the effectiveness of training programs and identify areas for improvement.
• Collaborating with the Quality team to identify root causes of operator-related errors and build targeted training solutions.
• Developing and managing a "train-the-trainer" program to empower team leads to deliver effective training.
• Creating stage-gate learning frameworks to ensure structured and scalable knowledge transfer.
• Leading the design of full-cycle onboarding programs for new hires and retraining initiatives for existing team members.
• Collaborating with cross-functional teams to align training programs with business objectives and performance goals.
• Evaluating training effectiveness through feedback, assessments, and performance metrics to drive continuous improvement.
  
  

Qualifications:

• Bachelor’s degree in Education, Learning and Development, Business Administration, or a related field (or equivalent experience).
• 5+ years of progressive experience in Learning and Development, Program Management, or related roles, preferably within the health-tech sector.
• Proven ability to design and implement structured training programs for complex workflows.
• Experience conducting root cause analysis and translating findings into impactful training solutions.
• Strong facilitation and coaching skills, particularly in a "train-the-trainer" model.
• Excellent collaboration and communication skills with a track record of working across teams to achieve business objectives.
• Familiarity with adult learning principles and proficiency in L&D tools and platforms.
• Strong analytical skills with the ability to measure and optimize training program effectiveness.
  
  

Benefits

• Ground-floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Comprehensive benefits (medical, dental, vision).
• 401(k) contribution opportunity.
  
  

Phil Inc. is an equal-opportunity employer.

Compensation Range: $100K - $120K