Customer Support Consultant

About SideRamp

SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.

Job Title: Customer Support Consultant

Job Type: Contract-Based Consulting Role

Location: Remote

Job Description:We are looking for a dedicated Customer Support Consultant to join our client's team on a contract basis. The client operates in the healthcare industry, providing medical equipment and services to various facilities. As a Customer Support Consultant, you will play a crucial role in ensuring client satisfaction and resolving inquiries in a timely and efficient manner.Responsibilities:

• Customer Assistance: Provide exceptional customer support through various channels such as phone, email, and chat to address inquiries and concerns.
• Issue Resolution: Investigate and resolve customer complaints or technical issues, escalating when necessary to ensure prompt resolution.
• Product Knowledge: Develop a deep understanding of the client's products and services to offer accurate information and guidance to customers.
• Documentation: Maintain detailed records of customer interactions and transactions for future reference and analysis.
• Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the client's internal teams.
• Training and Guidance: Assist customers in navigating the client's platforms and provide training on product usage when needed.
• Quality Assurance: Monitor customer interactions to uphold service quality standards and compliance with company policies.
  
  

Qualifications:

• Experience: Minimum of 3 years in a customer support role, preferably in the healthcare or medical equipment industry.
• Education: Bachelor's degree in a related field or equivalent work experience.
• Skills: Excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
  
  

Contract Details:Type:Consulting, contract-based, project-specific engagements.Duration:As needed basis with the potential for ongoing collaboration.

Note: Job descriptions may have been edited from their original format to ensure fair hiring standards along with consistent formats across all postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes.