Enrollment Specialist - Team Lead

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. 

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. 
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

The Enrollment Specialist is responsible for telephonic outreach and enrollment of our eligible members. Our Enrollment Specialists demonstrate a highly energetic blend of salesperson, health care navigator and health plan customer support representative.

This role is a fully remote position. 

• Engage members and enroll them into our Kidney Program via a blended inbound and outbound dialer.
• Assist manager in conducting interviews for open roles.
• Assist with onboarding and training kidney engagement new hires.
• Review and update team jobs aids and processes to improve engagement rates.
• Assist with completing monthly HEART call audits for the team.
• Assist with 1:1 coaching sessions with team members.
• Co-Host team meetings.
• Take escalated calls and attempt to defuse upset members.
• Monitor Pulse reporting to ensure calls are being handled appropriately.
• Assist with various projects/reporting as requested.

Required

• High school diploma or GED.
• Experience working in a call center environment.
• Experience in healthcare setting.
• Familiar with and proficient in ICUE, Nexidia and MHD.
• Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
• Ability to verbally articulate and communicate with manger, team members, and customers.