Senior Examiner

Why join us?

DWF Claims Canada Ltd. is a multi-disciplinary commercial claims organization (A third party adjusting firm) working with insurers to manage their claims portfolios from our network of offices across the globe. In Canada we have offices in Vancouver and Toronto. This position can be remote from anywhere in Canada.

Our Canadian office is currently recruiting for a Senior Claims Examiner. Under the direct supervision of the Claims Director and Senior Claims Staff, the Claims Examiner will perform customer service and claims functions within all lines of commercial business, but with particular emphasis on General Liability Claims and Professional Liability claims. The incumbent will ensure timely disposition of mid-size to large claims with the purpose of achieving timely resolution / cost effective settlements on behalf of DWF Claims Canada Ltd. and its clients, both international and domestic.

Responsibilities

• Investigate complex claims through adjusters and counsel on CGL, E&O, Wrap up liability, and Legal expense claims
• Evaluate information on all types of claims and damages to determine the extent of exposure to the client and carrier;
• Assess Insurance claim coverage, liability, and quantum.
• Effectively implement a litigations management program on assigned files;
• Set reserves within authority and make claim recommendations concerning reserve changes to the appropriate client(s), as well as documenting files with clear, well written file notes summarizing activities on each file;
• Provide outstanding customer service and work well with brokers, insureds, clients, third party claimants and other stakeholders as necessary in the adjustment of claims; Mentor junior staff.
  
  

What will help you succeed in this role?

• A University degree or college diploma
• Completion of or pursuing the CIP designation is preferred;
• Have or close to obtaining an Ontario Insurance Adjusters License, or equivalent from another province
• Commercial claims adjusting experience with knowledge of the Lloyd Market.
• Ability to work independently and assimilate learning materials on many different subjects from various sources;
• Strong oral and written communication skills as well as listening skills;
• Committed team player with a preference to work in a collaborative setting;
• Excellent negotiation skills with an aptitude for diplomacy;
• Strong customer orientation to respond to and support customer needs;
• Effective time management and organization skills.
  
  

Bilingualism/ability to monitor and handle claims in French would also be considered an asset

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organization, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

In the event that external support is required to fill a vacancy, the role will be shared exclusively with select agencies from our Preferred Supplier List. We request recruitment agencies not to send unsolicited candidate submissions to DWF, no fees will be applicable.

About Us

DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we’ve listened to our clients and designed a range of services to meet these needs. Our vision is to deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.

DWF's Connected Services Division is the home of additional and enhanced business services and products that are complementary to the Group's legal services. The Division was established in 2017 and has grown significantly in the last 3 years with operations in the UK & Ireland, USA, Canada, Australia and across Europe.