Program Manager, Operations

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We've shown that we make a real difference for physician practices and their patients.

We are seeking a highly organized and driven Program Manager to report directly to the COO! The Program Manager will assist in driving operational excellence and streamlining cross-functional initiatives that will help scale the business. This individual will serve as a strategic project manager, collaborating closely with the Operations team and leadership across Stellar to ensure key that initiatives focused on optimizing standardization, scalability, and process simplification are thoughtfully prioritized and executed with precision, driving enhanced outcomes across the organization

What you'll do:

• Act as a trusted resource to the COO, providing insights, recommendations, and support on business strategies, operational improvements, and critical decision-making.
• Lead 1-2 cross-functional projects per quarter under the direction of the COO or Operations VPs to improve standardization, simplify processes, or improve outcomes.
• Assist in creating and maintaining detailed project plans, timelines, and risk management strategies for operations-related initiatives.
• Facilitate communication and alignment between the Operations team and other departments such as Growth, Product, Engineering, and Compliance.
• Track the success and impact of operational improvements.
• Hire, onboard, and oversee a team of contractors (temporary workers) to support key medical group and health plan operational initiatives. Ensure quality control and budget adherence for contractor-managed tasks.
• Support the preparation of presentations, reports, and strategic documents for the COO, ensuring accurate and clear communication.
• Work closely with Compliance to establish, update, and maintain operational policies and procedures.
• Assist the COO with facilitating meetings, off-sites, events and team retreats, including managing the preparation of agendas, materials, and post-event follow-ups.
  

As Program Manager you should have:

• You have at least 3-5 years of experience in program development and project management
• Prior experience in healthcare/healthtech and value-based care
• Experience managing FTE or 1099 employees
• Excellent project management and development experience, including the ability to manage/ juggle multiple priorities
• Excellent verbal and written communication skills, including the ability to write crisply and clearly to create SOPs, Policies, or to drive clarity on cross-functional items that have multiple perspectives. Able to summarize the most important aspects of an initiative or findings into an impactful presentation.
• Strong skills around listening, negotiation, and influence. This role will work with teams across Stellar and needs to be able to understand various points of view and then bring stakeholders from different teams and levels together to drive a path forward.
• Strong ability to use data to identify best practices and areas of improvement
• Strong working knowledge of Excel and other software tools
• Strong prioritization skills, including the ability to manage multiple priorities at once
• Can think critically to solve tough problems and find scalable solutions
• Excellent people skills and the ability to quickly form meaningful relationships with key stakeholders
• Previous experience in healthcare is preferred - bonus points if you have worked in Value Based Care
  
  

Who will love this job:

• You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
• You are excited to build something from the ground up
• You thrive on helping others and owning successful outcomes
• You understand, appreciate and enjoy responsibility
• You are excited by a challenge - you love solving tough problems and getting to the win
  
  

Travel Expectations:

The Program Manager will be expected to travel to NYC for Stellar company-wide events, Operations team events, and leadership meetings.

Pay:

The salary range for this role is $140,000 - $170,000 and will be eligible for an annual performance based bonus and equity grant. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees
  
  

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
• We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.
  
  

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact [email protected]. If you believe you've been a victim of a phishing attack, please mark the communication as "spam" and immediately report it by contacting the U.S. Federal Trade Commission.