Program Manager - Technology Services Transformation

On behalf of our public sector client, Affinity is seeking a Project Manager to lead a Technology Services Transformation Program, building a secure, resilient, modern IT environment that ensures high system availability and effectively supports organizational goals.

Responsibilities:

• Develop an overall program plan and align workstreams and projects to overall strategic objectives.

• Partner with VP, TS to articulate vision/future state and ensure cohesive, coordinated program drives toward common, clear, and widely understood goals/objectives.

• Collaborate with the TS Leadership team to prioritize initiatives and guide the development of a TS Transformation roadmap

• Communicate deliverables, milestones, and transformation “story” to both internal (front-line and executive members) and external stakeholders (client partners, vendors, etc).

• Build a business case for presentation to the Board in April 2025.

• Coordinate governance, financials, risk management, and communication across the program workstreams.

• Define metrics for success and regularly report program progress to a variety of stakeholders.

• Provide direction and alignment, together with the TS, and PMO on resource allocation and timelines for the Change Manager and project managers assigned to projects within the program.

• Collaborate with other Program Managers and ePMO for lessons learned, dependencies, and potential change collisions.

Qualifications:

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.

• A minimum of 7 years of program and change management experience.

• Transformational leadership and track record of making Technology Services change; Demonstrated change leadership with a track record of modernizing Technology Services for a complex organization.

• Strong business acumen with the ability to effectively monitor and execute project plans with stringent timelines.

• Experience tracking and measuring success through KPIs and program outcomes, such as improved service delivery, or user satisfaction.

• Experience leading enterprise-scale technology modernization projects such as cloud migrations, infrastructure upgrades, or service management tool implementations (e.g., ServiceNow).

• Excellent skills in budgeting, financial management, and resource allocation for projects and programs.

• Analytical and broad-based technical knowledge/skills; with the ability to think through details and tactics without losing sight of overall strategic goals.

• Relationship building, collaboration, and communication skills at all levels including end-users to C-level, business and technical teams, and internal/external stakeholders

• Excellent written and verbal communication, including business and presentation skills.

• Strong team leadership skills that motivate and encourage collaboration.

• Preference is given to those with IT/infrastructure, ITIL, IT operating model transitions, and/or public sector project experience.

Pay Rate: $110-$125

Affinity Earn:

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About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long-term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.

For more information on Affinity, please visit www.affinity-group..ca

Job Number: 11420