Research Clerk I (Remote)

Lifelancer
Full time
Software Development
United States
Hiring from: United States
Job Title: Research Clerk I (Remote)

Job Location: Columbus, OH, USA

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level: Entry level

Employer Industry: Payment Management Solutions

Why Consider This Job Opportunity

  • Opportunity for career advancement and growth within the organization
  • Supportive and collaborative work environment
  • Chance to make a positive impact on client satisfaction and vendor relations
  • Competitive pay structure with overtime opportunities
  • Engaging work that involves problem-solving and negotiation


What To Expect (Job Responsibilities)

  • Research utility termination warnings, potential missing bills, and late fees to determine necessary actions
  • Contact utility vendors to verify balances due and negotiate payment arrangements
  • Prepare written correspondence to vendors to resolve shut-off possibilities and request replacement bills
  • Process payment research items and work closely with internal staff and vendors to resolve discrepancies
  • Maintain accurate documentation of research and production task times, adhering to departmental standards


What Is Required (Qualifications)

  • High school diploma or equivalent required
  • Minimum of 6 months of previous telephone experience in customer service or collections
  • Ability to effectively communicate both verbally and in writing
  • Strong organizational skills to handle multiple tasks and prioritize work
  • General knowledge of the principles and practices of the utility billing process


How To Stand Out (Preferred Qualifications)

  • Experience operating standard office equipment, including computers and copiers
  • Proficiency in Microsoft Office suite
  • Good analytical and problem-solving skills


#PaymentManagement #CustomerService #CareerOpportunity #ProblemSolving #NegotiationSkills

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For more details and to find similar roles, please check out the below Lifelancer link.

https://lifelancer.com/jobs/view/2118665bcd77aa54c16611071b695887

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