manager, HR Shared Services – Candidate Care Team (Remote - U.S.)

Now Brewing – manager, HR Shared Services! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a manager in HR Shared Services, you will lead a team of coordinators who support the candidate and partner experience through core workstreams including interview scheduling and background inquiry support. You will lead a team of partners focused on continuous improvement as we adapt our team’s work to provide a seamless candidate experience spanning enterprise-wide processes and systems in close partnership with the Talent Acquisition and HR core teams.

As an HR Shared Services manager, you will…

• Inspire and develop a team with coaching, feedback and developmental opportunities
• Empower the team to drive innovation, creating an environment of collaboration, role clarity and continuous learning
• Develop strategic and operational plans in alignment with cross-functional stakeholders, guide partners in crafting goals in alignment with plans, manage execution to deliver and measure results
• Manage 3rd party vendors, including relationship management, strategy, quality, process refinement, system escalations, contract renewals and system enhancements
• Proactively adapt and manage operations (including solving critical issues and gaps) with agility including re-prioritizing work, managing team capacity, understanding and assessing impacts and value of re-prioritization
• Embed continuous improvement, including automation, into the team’s ways of working impacting efficiency, scalability and effectiveness of processes
• Evolve metrics to measure team and individual performance with a focus on timeliness, quality and efficiency in alignment with department metrics and key performance indicators (KPIs)
• Influence, advocate and develop plans to effectively lead the team, customers and stakeholders through change
• Leverage expertise in building and establishing relationships across multiple levels, both within and external to the organization to align business priorities, stay up to date on policies and regulations for operational excellence
  
  

We’d Love To Hear From People With

• 5 years experience in Human Resources and other related functions
• 3 years consulting with internal clients to identify business needs and recommended solutions
• 3 years project management
• 3 years team management
• 3 years budget planning and management
• 3 years contract review and plan document preparation
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.