Knowledge Management Analyst (Remote from anywhere in Colorado).
State of Colorado
Full time
Other
United States
Hiring from: United States
Department Information
Together, we innovate for a stronger Colorado
The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.
We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.
Watch this video to learn about how OIT is thinking differently!
Description Of Job
IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.
As our new Knowledge Management Analyst you will play a pivotal role in maintaining and enhancing the OIT’s Knowledge Management program. You will work closely with key stakeholders to maintain consistency in documentation and utilization of the Knowledge module. This role involves editing and creating high-quality technical content, supporting the functionality of the organization’s Knowledge Management System in ServiceNow, and driving engagement with the tool across the organization. Additionally, the analyst will help support the organization’s Community of Practice, develop resources to communicate program updates, promote the use of the tool, and apply continuous improvement principles to ensure that OIT’s evolving needs are met. Your ability to curate, structure, and communicate content effectively will play a central role in shaping our knowledge-sharing culture. Ensuring that our knowledge management program is an invaluable resource for OIT and our agency customers, having a direct impact on employees’ day-to-day productivity. In addition, this role will support performance management including auditing current content for errors, identifying knowledge gaps, developing metrics, maintaining dashboards, and leading program performance-based discussions to facilitate learning and continuous improvement.
Some Of This Position’s Unique Opportunities Include
Supporting, and promoting collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners.
Support the configuration, maintenance, and optimization of the organization’s Knowledge Management System in ServiceNow
Provide user support and training on system functionality and best practices for knowledge creation and maintenance, and assist in preparing the organization for new releases and/or changes to the tool
Assist in managing user roles, security access, and workflows within ServiceNow
Capturing, storing, validating, and auditing knowledge, for various audiences, both internal and external.
Promoting knowledge capture and reuse through operational and business processes, regularly reviewing and updating knowledge management processes to reflect best practices and organizational changes.
Assisting in the execution of OIT’s knowledge management strategy for OIT’s knowledge management program, maintaining high quality, up-to-date, and easily searchable content for various audiences of varying skill levels.
Working effectively across the organization with stakeholders and subject matter experts to develop and support documentation of new and existing products, features, and services.
Providing data analytics for OIT to create a plan, program, and launch new knowledge bases in ServiceHub, as the need arises.
Stay informed of trends in knowledge management and recommend tools, methodologies, or practices to improve the program.
Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Minimum Qualifications
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:
A minimum of three (3) years of professional experience in administrative, management, and operational analysis work which must have included analyzing management problems and recommending solutions and implementation strategies.
A minimum of one (1) year of direct experience utilizing a Knowledge Management system. (ServiceHub Knowledge Manager preferred)
Experience and familiarity with performance management including metric development, building dashboards, and leading program performance-based discussions to facilitate learning and improvements.
Strong editing and technical writing skills with attention to detail, demonstrating excellent organizational and program management abilities.
Experience leading and managing groups of people in solving business challenges and moving an organization toward best practices.
Experience supporting or facilitating an enterprise-wide community of practice is a plus, with strong interpersonal and communication skills to collaborate with cross-functional teams.
Substitutions
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications
Relevant process improvement certification or training. (Lean, Six Sigma, PDSA, Change Management, etc.)
Strong knowledge of common business applications such as: Lucidchart, Google Workspace-Suite (Google).
Technical writing skills and experience with helping curate and/or review and edit documentation
Background in supporting change management initiatives related to KM tools or processes.
Familiarity with ITIL or other IT service management frameworks. ITIL or PMP certifications are desirable.
Strong communication skills and the ability to adapt to individual and team-specific needs.
Ability to create engaging resources and promotional materials.
Conditions Of Employment
OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area, and to locations across the state as needed.
Supplemental Information
If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
Our application process and what to expect after you apply are described in the videos found here .
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.
Together, we innovate for a stronger Colorado
The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.
We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.
Watch this video to learn about how OIT is thinking differently!
Description Of Job
IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.
As our new Knowledge Management Analyst you will play a pivotal role in maintaining and enhancing the OIT’s Knowledge Management program. You will work closely with key stakeholders to maintain consistency in documentation and utilization of the Knowledge module. This role involves editing and creating high-quality technical content, supporting the functionality of the organization’s Knowledge Management System in ServiceNow, and driving engagement with the tool across the organization. Additionally, the analyst will help support the organization’s Community of Practice, develop resources to communicate program updates, promote the use of the tool, and apply continuous improvement principles to ensure that OIT’s evolving needs are met. Your ability to curate, structure, and communicate content effectively will play a central role in shaping our knowledge-sharing culture. Ensuring that our knowledge management program is an invaluable resource for OIT and our agency customers, having a direct impact on employees’ day-to-day productivity. In addition, this role will support performance management including auditing current content for errors, identifying knowledge gaps, developing metrics, maintaining dashboards, and leading program performance-based discussions to facilitate learning and continuous improvement.
Some Of This Position’s Unique Opportunities Include
Supporting, and promoting collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners.
Support the configuration, maintenance, and optimization of the organization’s Knowledge Management System in ServiceNow
Provide user support and training on system functionality and best practices for knowledge creation and maintenance, and assist in preparing the organization for new releases and/or changes to the tool
Assist in managing user roles, security access, and workflows within ServiceNow
Capturing, storing, validating, and auditing knowledge, for various audiences, both internal and external.
Promoting knowledge capture and reuse through operational and business processes, regularly reviewing and updating knowledge management processes to reflect best practices and organizational changes.
Assisting in the execution of OIT’s knowledge management strategy for OIT’s knowledge management program, maintaining high quality, up-to-date, and easily searchable content for various audiences of varying skill levels.
Working effectively across the organization with stakeholders and subject matter experts to develop and support documentation of new and existing products, features, and services.
Providing data analytics for OIT to create a plan, program, and launch new knowledge bases in ServiceHub, as the need arises.
Stay informed of trends in knowledge management and recommend tools, methodologies, or practices to improve the program.
Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Minimum Qualifications
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:
A minimum of three (3) years of professional experience in administrative, management, and operational analysis work which must have included analyzing management problems and recommending solutions and implementation strategies.
A minimum of one (1) year of direct experience utilizing a Knowledge Management system. (ServiceHub Knowledge Manager preferred)
Experience and familiarity with performance management including metric development, building dashboards, and leading program performance-based discussions to facilitate learning and improvements.
Strong editing and technical writing skills with attention to detail, demonstrating excellent organizational and program management abilities.
Experience leading and managing groups of people in solving business challenges and moving an organization toward best practices.
Experience supporting or facilitating an enterprise-wide community of practice is a plus, with strong interpersonal and communication skills to collaborate with cross-functional teams.
Substitutions
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications
Relevant process improvement certification or training. (Lean, Six Sigma, PDSA, Change Management, etc.)
Strong knowledge of common business applications such as: Lucidchart, Google Workspace-Suite (Google).
Technical writing skills and experience with helping curate and/or review and edit documentation
Background in supporting change management initiatives related to KM tools or processes.
Familiarity with ITIL or other IT service management frameworks. ITIL or PMP certifications are desirable.
Strong communication skills and the ability to adapt to individual and team-specific needs.
Ability to create engaging resources and promotional materials.
Conditions Of Employment
OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area, and to locations across the state as needed.
Supplemental Information
If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
Our application process and what to expect after you apply are described in the videos found here .
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.
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