Client Insights Analyst

Analyst I, Client Service

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

Core Responsibilities

The primary objective of the Analyst, Client Service role is to deliver client service for Circana collaborative gateway services that engage CPG manufacturer clients with their retailer partners to drive mutual growth. This role also supports senior Client Service team members in delivering exceptional service to key client relationships.

Essential Roles & Responsibilities

Client Leadership

Demonstrate ability to build trusted relationships with supplier clients

Ability to engage in a consultative manner with clients when helping solve/manage content deliverables

Clearly communicate, verbally and/or in writing, essential Circana service details, and process information so that client stakeholders understand key capabilities and benefits

Effectively probe to understand client business objectives, issues, and success measures to deliver timely, value-added services and support to drive client growth

Ability to navigate through complex client and/or Circana issues, identify root causes and resolve them in collaboration with the Consultant and/or Principal

Maintain an ability always to keep the manufacturer and retailer perspectives in mind; able to think through multiple divergent paths and understand the implications on the client and Circana

Work closely with senior client service team members to understand and analyze client issues, target relevant insights, and make timely recommendations

Financial Management

At minimum maintain assigned revenue and pro-actively identify new opportunities to expand revenue

Manage expenses according to the needs of the business

People Leadership

Build credibility and cultivate strong, collaborative relationships across the Circana organization

Utilize Circana corporate “best-demonstrated practices” such as the SOLV Model, Feedback Model, and Client Value Program

Able to effectively engage with virtual and diverse teams, potentially in multiple locations

Able to think broadly about current company people policies and suggest opportunities for improvements

Innovation

Contribute to the development and creation of new or enhanced methods, products, and/or services; approach job function with original and progressive thinking in order to improve processes, methods, systems, and services

Use supplier client feedback to evolve Circana’s understanding of the role we can play in developing the collaborative partnership with CPG suppliers. Provide recommendations to leadership and once approved support the execution of project plans

Expand knowledge of the CPG industry by leveraging industry-related publications from internal and external resources

Key Requirements

To support the essential roles and responsibilities outlined above, the ideal candidate must possess the following experience and skills:

0-2 years of work experience, preferably in the CPG industry

Demonstrated willingness and ability to embrace new data sets, systems, processes, technologies, and ideas

Demonstrated ability to proactively identify, clearly articulate, and/or solve problems/data issues by making recommendations and/or decisions that are sensible given the available information

A strong desire to help clients make their business successful

Ability to ask probing questions to understand the foundational ideas concerning an issue and formulate possible solutions based on the information

Hold self and others accountable for meeting timeline and quality standards

Proficient in Microsoft Office suite of applications (PowerPoint, Excel, Word, etc.)

Undergraduate degree required

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.
  
  

Location

This position can be located in the following area(s): Remote from Toronto, Calgary, Montreal