Online Chat Consultant
Techtic Solutions Inc.
Full time
Software Development
United States
Hiring from: United States
The Online Chat Consultant is responsible for the overall real time interaction with customers across a variety of web pages for the client. Acting as the Subject Matter Expert, the consultant uses their internet navigation knowledge and customer service skills to guide the client customers through the applicable website to find information, services, and products. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner.
Responsibilities:
Lead the client customers through a variety of requests via the Click-to-Chat application, including detailed product information, configurations/availability, sales incentives/campaign fulfillment, dealer locations/inventory searches, brochure fulfillment, test drive appointment scheduling, & general information and/or questions.
Provide effective pro-active and re-active online chat support for customers and prospective customers who are visiting various client websites.
Establish a rapport and build confidence in the client brand recognition by proactively promoting client products and services.
Educate consumer via Click-to-Chat and email, on current products, packages, and incentives while generating product excitement and ultimately driving the customer to action.
Maintain knowledge, understanding, and compliance with state regulations and company policies.
Document detailed status of all interactions indicating appropriate outcome and follow up requirements.
Ensure maximum service level, quality, customer satisfaction, productivity, and personal goals are met while also following all policies, procedures, and controls.
Meet specified goals and sales conversion metrics as set by the Percepta and/or client while maintaining high quality standards and adherence to all client requirements.
Qualifications:
Proficient written and verbal communication skills in English
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
Ability to compose professional emails is a plus
Upbeat positive attitude and professional demeanor
Articulate and well accustomed to a client-facing role
Responsibilities:
Lead the client customers through a variety of requests via the Click-to-Chat application, including detailed product information, configurations/availability, sales incentives/campaign fulfillment, dealer locations/inventory searches, brochure fulfillment, test drive appointment scheduling, & general information and/or questions.
Provide effective pro-active and re-active online chat support for customers and prospective customers who are visiting various client websites.
Establish a rapport and build confidence in the client brand recognition by proactively promoting client products and services.
Educate consumer via Click-to-Chat and email, on current products, packages, and incentives while generating product excitement and ultimately driving the customer to action.
Maintain knowledge, understanding, and compliance with state regulations and company policies.
Document detailed status of all interactions indicating appropriate outcome and follow up requirements.
Ensure maximum service level, quality, customer satisfaction, productivity, and personal goals are met while also following all policies, procedures, and controls.
Meet specified goals and sales conversion metrics as set by the Percepta and/or client while maintaining high quality standards and adherence to all client requirements.
Qualifications:
Proficient written and verbal communication skills in English
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
Ability to compose professional emails is a plus
Upbeat positive attitude and professional demeanor
Articulate and well accustomed to a client-facing role
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to...
Software Development
Canada
Hiring from: Canada
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. Technology is one...
Software Development
Canada
Hiring from: Canada
OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful...
Software Development
United States
Hiring from: United States