Bilingual Sales Executive

Founded in 2010, Genuine Comfort is the leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada. We are dedicated to “Delivering Comfort Consistently” to hospitality, senior living, and multi-family markets. We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and 96% on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule.

Who we need

We are hiring a Bilingual Sales Executive (French and English) to join our team, reporting to the Director of Sales. As our new Sales Executive, you will drive company growth by expanding our territory and capturing market share. You will leverage your prospecting skills to identify and engage potential clients, communicate our value proposition, and build a strong book of business. By seeking new opportunities and collaborating with marketing, you will play a key role in growing our presence and exceeding sales targets while fostering long-term customer relationships.

At Genuine Comfort, we are mission-driven, with a visionary CEO at our helm and a group of expert leaders working together to gain traction as we position ourselves as the distributor of choice in the industry. You will be a key player in our growth and success, channelling your exceptional relationship-building, influencing, and communication skills to close deals and grow accounts.

This is a remote role with a requirement to visit the Markham, Ontario office once a month.

What's in it for you

Reputation. We are the number one room air conditioner provider in the country. This is a chance to join us at this pivotal time and be a critical contributor to our present and future.

Rewards. You are looking for the chance to earn an impressive income. You will enjoy the freedom of an uncapped commission structure, where your income potential is limitless.

What you will do:

• Prospect and close leads. You will actively close inbound leads, pursue qualified outbound leads, and uncover future new construction projects within your territory, ensuring a steady pipeline of opportunities.
• Client retention and relationship building. You will proactively engage and build strong relationships with existing repeat clients in the PTAC replacement market, ensuring retention and ongoing business growth.
• Customer service. You will respond to customer inquiries promptly, adhering to our response time targets and providing excellent customer service.
• Sales and market data management. You will capture and organize key market and customer data in our CRM system and scorecards, ensuring accurate tracking and analysis of sales activities.
• Referrals and testimonials. You will uncover referrals and testimonials by requesting customer feedback and executing our Net Promoter Score (NPS) process.
• Marketing activities. You will participate in selected marketing activities, including attending tradeshows to build contacts and uncover new business opportunities.

You bring:

• The experience. You have experience in business development and B2B product sales. You are comfortable using a CRM and can quickly learn new tools and products. You thrive in an autonomous role, managing your time and leads and growing your knowledge of our sales approach and vision. You can overcome challenges, including the “no” or the loss of an account, pivoting to win back the sale.
• The communication skills. You have outstanding professional written, verbal, and presentation skills. You ask intelligent questions to obtain information, identify root causes, and determine a solution. You have exceptional conflict management and negotiation abilities. You are fluently bilingual in English and French.
• The interpersonal skills. You can build trusting relationships within and across teams and with customers. You are naturally curious and can channel your inquisitiveness into asking probing questions that build connections, uncover true motivations, and lead to long-term relationships.
• The accountability. You are self-motivated and can make proactive or rapid decisions based on experience and knowledge. You are honest, open, and passionate about connecting people with great products. You are incredibly organized and detail-oriented, never losing track of a conversation thread. You are results-driven and resilient.

With a developed and cohesive leadership team, and a robust entrepreneurial operating system, we are small but mighty, with the internal structure and processes to support our growth. Every action we take is focused on gaining traction every day, being held accountable to our objectives, and communicating openly so that we are all on the same page and in alignment with our vision. Our commitment to our people and our mission ensures that those who share our passion for growing are recognized and rewarded. This is a place where everyone is equipped with the support and the autonomy to make decisions and to learn from mistakes. Your contributions will directly influence our journey, allowing you to move the needle, innovate to meet challenges and achieve our collective goals.

If your values align with ours, join us to elevate your C.O.O.L. factor:

• Communicate openly, honestly, and effectively with internal teams and customers.
• Own your accountabilities and decision-making.
• Operate with proactive initiative.
• Learn to grow and embrace change.

What you can expect from our interview process:

1. A virtual interview with a Talent Advisor discussing your interest in the role and the company and how you will make an impact within the revenue team, followed by an online assessment.
2. An in-person interview with the COO & Director of Sales and Marketing to discuss your experience to date and how your skills align with the role and the needs of the team. This is a chance for you to learn more about the company and ask questions.
3. A virtual interview with the Director of Sales and Marketing and CEO to discuss your background, and skills, and ensure the opportunity aligns with your career aspirations.
4. A half day shadow and trial of the role in person, offering you a deeper understanding of the role and the company beyond what has been discussed in the job ad or interview process as a chance for you and Genuine Comfort to determine if it is a fit both ways.

Apply now.

If you have 70% of what we're looking for, express your interest here. If you require accommodations during the application process, please contact us at [email protected] and let us know how we can assist you.

At Genuine Comfort, we are committed to hiring the best-qualified candidates who align with our company’s core values regardless of culture, race, disability, or gender.

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