Retail Training Manager

Job ID: 256327

Location Name: OH-Beachwood (0280)

Address: 26300 Cedar Road, Cleveland, OH 44122, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Training/Development

Remote Eligible: MarketBased

Company Overview

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity

This is a remote role based out of either Cleveland, OH (OR) Buffalo, NY areas - Must live in these areas or open to relocation.

As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and Sephora@Kohl’s store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that support key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels.

Facilitate dynamic in-person trainings to support ongoing skill building and development. This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets.

• Demonstrate expert-level facilitation through interactive skill-building activities, retention techniques, scenario-based applications, and peer to peer collaboration.
• Support key business initiatives by delivering behavior-focused trainings on range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts.
• Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions.
• Serve as an expert facilitator, instructor, and coach. Customize training content to fit the specific needs of the audience.
  
  

50%

Execute a wide variety of virtual instructor-led trainings on various topics, catering to a full range of audience types, including different positions and varying experience and skill levels.)

• Serve as an expert facilitator, instructor, and coach. Bringing any training leader’s guide to life through relevant, relatable and effective presentation skills including storytelling, analogies, sound bites, metaphors, etc…
• Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions.
• Provide personalized, specific, solution-based feedback and in the moment coaching throughout the training
• Facilitate peer-to-peer feedback to enhance future learning experiences.
  
  

30%

Hold recurring planning meetings with Sephora and Sephora@Kohls District Managers to discuss and align on a training strategy tailored to the specific needs of each market. Provide market-themed feedback and insights to inform and influence future visit strategy.

Provide solution-based feedback and input to retail business partners to address training needs and gaps in support of continuous improvement and ROI for all training programs.

10%

Manage and monitor all administrative tasks, communications, schedules, travel arrangements, and expenses/budget management.

10%

Working Conditions

Must be able to travel frequently (up to 75% within a month). Travel can include airplane flights, personal and/or rental car trips. Travel can be out of town, overnight, weekend, extended stays, and extended hours.

Consistent access to dedicated remote working space conducive to a virtual learning environment with access to high-speed stable internet to facilitate virtual training.

Qualifications

Experience

Years

Exempt level store leadership experience or higher (e.g., store manager/assistance store manager or above.)

3+ years

Experience/proven ability to effectively train and faciliate; including but not limited to running a leadership or district meeting, hosting executive visits/variety of audience types and sizes, etc. Strong facilitation skills required.

3+ years

Cosmetic Industry Experience Preferred, But Not Required.

Education

Certification and Licenses

Cosmetic industry experience preferred, but not required. No degree required.

None required.

Competencies And Skills

• Proven ability to collaborate and leverage strong partnerships at all levels in and outside of the organization.
• Proven ability to demonstrate managerial courage and effectively share, receive, implement feedback, with various levels of employees while role-modeling client service standards, leadership skills and product expertise.
• Demonstrates proven ability to effectively plan and align, manage multiple projects, and logistics simultaneously.
• Thrives in a highly autonomous environment while demonstrating effective decision-making skills.
• Demonstrated excellent interpersonal, communication and command skills and understanding of how people learn.
• Takes initiative to focus on self-development; demonstrated continuous improvement mindset.
• Demonstrate our Sephora Values: Welcome all to the world of beauty, Lead with passion and heart, Imagine fearlessly make it happen, Grow together win together, Inspire uplift and celebrate.
• Champion Sephora’s DE&I initiatives in order to leverage people’s differences to strengthen trust, engagement, and overall performance.
  
  

The annual base salary range for this position is $93,840.00 - $104,880.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
  
  

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.