Junior HelpDesk Officer (Remote)

2BrosT
Full time
Other
United States
Hiring from: United States
This is Junior Level Helpdesk Position (IT Students can Also Apply) Remote Job.

Objectives of this role

  • Provide quick and effective assistance with information technology systems
  • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
  • Listen attentively to customers questions and concerns and offer optimal solutions
  • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
  • Work with desktop support engineers to provide customers with superior service
  • Represent [Company X] with professionalism and integrity while helping to advance our company mission


Responsibilities

  • Respond to tech inquiries via email, through online chats, over the phone, or in person
  • Inform customers about IT products and services
  • Walk customers step-by-step through the problem-solving process
  • Help with troubleshooting hardware and software
  • Follow up with customers to ensure satisfactory service
  • Communicate customer feedback to the appropriate internal team members


Skills And Qualifications

  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
  • The ability to break down technological processes and deliver clear, step-by-step instructions
  • Patient, friendly demeanor with a great aptitude for listening
  • Strong verbal and written communication skills
  • Commitment to providing exceptional customer service


Preferred Qualifications

  • Passion for problem-solving and customer service
  • Tech savvy, with experience working in a tech-related field
  • Ability to diagnose and resolve a variety of technical issues
  • Team-oriented mindset with an openness to constructive feedback
  • Eagerness to learn new technologies and systems
  • Experience working as an IT help desk technician or in a similar customer support role

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