Manager, Customer Success

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

You Will:

• Report to the Director of Customer Success
• Lead a team of Customer Success Managers (CSM's) working with our clients to ensure that they are successful with Ping solutions.
• Select, develop, and evaluate personnel to ensure the efficient operation of the function.
• Conduct regular account review meetings with CSM's and regular one-on-ones to discuss growth.
• Be the primary point of contact for regional Ping leadership.
• Provide best practice templates, scripts, playbooks, etc. to team
• Recruit and train new team members as needs arise
• Manage ongoing customer needs to improve customer retention and loyalty
• Engage with customer executives and other influential stakeholders to identify, define, track and measure the impact of Ping solutions to our customers.
• Advocate customer needs/issues cross-departmentally with Product Management, Engineering, Support, etc.
• Be the first escalation point for your team and customers
• Build tools and processes needed to support our goals and your team's engagement with customers.
  
  

You Have:

• At least 5 years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role
• Experience driving software implementation and adoption best practices
• Comfort with senior level executives across corporate functions at Ping and within the customer
• Technical competency to learn customer use cases and architectural requirements for Ping solutions
  
  

Desired Qualifications:

• Some management experience preferred
• Familiarity with Identity Management, Access Management or Federation
• General knowledge of enterprise networking and internet protocols
• Bachelor's Degree in Business, Computer Science, or equivalent experience
  
  

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
  
  

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)
  
  

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.