Fraud Investigator (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $48,000.00 and $70,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Summary

As a Fraud Investigator, you will investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation. A primary responsibility of a fraud investigator at Jenius Bank is recovery of lost funds via third party engagement with other institutions, timely return of eligible activity, and prompt action on newly identified cases.

Principal Duties & Responsibilities

• Maintain and manage a case load while meeting competing SLA requirements.
• Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.
• Recover fraudulent funds that have left the walls of Jenius Bank through prompt action.
• Interview and question victims, suspects, and third parties by phone to determine elements pertinent to the case.
• Complete SAR documentation required for proper and timely SAR filing.
• Be flexible, ready to learn, and ready to teach within a high-performing team of fraud professionals.
  
  

Position Specifications

• Minimum 3 years’ experience in financial services with direct customer interaction.
• 3+ years of fraud experience.
• Minimum 1 year of Investigations experience. Equivalent fraud detection experience may be considered.
• Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud
• Previous experience with SAR writing/review
• Outbound/Inbound call center experience.
• Bi-Lingual - Spanish Speaking preferred
  
  

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.