Operations Support Manager

What We Do:

Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We're not just driving change; we're leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.

Our Mission? We're not just changing lanes; we're determined to set the industry standard and tow the technology game to the next level.

About the Role:

At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we're looking for an Operations Support Manager to join our Operations (Marketplace) department. As the Operations Support Manager you will focus on providing support to a variety of Marketplace teams and initiatives. Additionally, you will be responsible for many high-priority processes that directly impact the buying experience of Autura's customers. The ideal candidate will have a combination of entrepreneurial tenacity, enthusiasm, and extreme attention to detail.

What You'll Be Doing:

• Provide operational support for the marketplace team
• Evaluate and optimize operational processes
• Field high-touch customer support escalations
• Administer post sale deal re-negotiations
• Process and fulfill vehicle transport orders
• Manage tasks done by offshore resources
  
  

About You:

• 5+ years in operations support based role
• Ability to work in a fast-paced, high-pressure environment
• Excellent organizational skills and an eye for detail
• Comfortable working autonomously
• Complete highly detailed tasks with tight deadlines
• Effectively manage multiple communication streams across many stakeholders
• Strong relationship building skills both inside and outside of the organization
• Analytical & results-driven mindset
• Experience in the automotive industry is preferred but not required
• This is a remote role – ability to travel frequently, about 15%
  
  

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work
  
  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

For this role, the base salary range is $80,000-$90,000 + OTE. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.