Enterprise Customer Success Executive

Meltwater Group
Full time
100,000 - 115,000 CAD / year
Marketing and Sales
Hiring from: Canada


What We’re Looking For:

Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction

What You'll Do:

  • Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.

  • Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.

  • Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.

  • Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.

  • Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.

  • Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.

  • Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.

  • Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.

  • Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring:

  • A Bachelor's degree or higher is preferred for this role.

  • An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.

  • Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.

  • A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.

  • Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.

  • Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.

  • Bonus points for previous experience in Project Management, enriching your profile.

  • Excellent written and verbal communication skills in [Language] and English.

  • Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.

  • The ability to legally work in the country of hire is required for this position.

What We Offer:

  • Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.

  • Excellent medical, dental, and vision options

  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

  • Energetic work environment with a hybrid work style, providing the balance you need.

  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

  • Base Salary of $100,000–$115,000 CAD per year or [discretionary] quarterly bonus [subject to the terms of the applicable bonus plan] + uncapped [quarterly] commissions [subject to the terms of the applicable commission plan].

  • Total compensation range for this position: $115,000 - $190,000 CAD per year.

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