Director of Operations (Fractional)

TechBridge is a non-profit that arms other non-profits on the frontline of alleviating the causes of poverty and technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

TechBridge is seeking a fractional Director of Operations to support the Chief People & Operations Officer on operational duties including human resources, marketing and communications, finance, program execution, and more. The Director of Operations will be an expert at developing company culture, building out processes, identifying gaps, and developing solutions. The Director is a dynamic leader with the ability to work cross-functionally with TechBridge leadership to achieve strategic priorities. The Director will serve as a proxy for the COO.

This is the perfect role for a leader who is extremely detail oriented, is a natural problem solver and is proactive. The Director will create, lead and implement change as well as consistently deliver successful outcomes and completion of projects on time. The Director will work as part of a team and independently and should be extremely adept at leading from the middle. He/she will have the opportunity to make policy recommendations, lead projects and engage with all levels of the organization. As such, the Director is a confident and polished presenter, excellent communicator, professionally savvy and adept at engaging different audiences in person, virtually, and in written form.

The successful candidate will be a creative thinker with a customer/client-focus and possess the ability to handle sensitive issues in a confidential, tactful, and organized manner. Equally important to this role is a demonstrated ability to perform a variety of complex and diverse tasks involving good judgment, integrity, flexibility, accuracy and collegiality. We are looking for someone who thrives in an innovative and fast paced environment, who brings both soft and quantitative skills, and has a passion for the nonprofit space.

Responsibilities:

• Support the Operations team on the vision, development, and deployment of TechBridge’s strategic initiatives in line with TechBridge’s mission


• Lead various initiatives across marketing, programs, people operations, and finance


• Establish and develop strong relationships across the organization and externally


• Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement


• Review, analyze, and evaluate business procedures


• Implement policies and procedures that will improve day-to-day TechBridge operations


• Support budgetary objectives in collaboration with Finance


• Communicate and explain new directives, policies, or procedures to managers


• Support the improvement of employee services and satisfaction through policy and procedural changes


• Lead coordination and integration of efforts among Operations, Programs, Marketing, Community Impact, Development, Engineering, and Consulting to produce smoother workflow and more cost-effective business processes


• On occasion develop communications strategy and content for COO


• Performs other related duties as assigned

Required Qualifications:

• 7-12 years in a managerial or leadership role in Operations or Human Resources


• Passion for working in a nonprofit environment; mission driven


• Advanced degree; MA in business administration or related


• Thorough understanding of practices, theories, and policies involved in business and finance


• Demonstrated leadership abilities


• Demonstrated experience leading teams


• Superior verbal and written communication and interpersonal skills


• Superior managerial and diplomacy skills


• Extremely proficient in Microsoft Office Suite or related software


• Excellent organizational skills and attention to detail


• Excellent analytical, decision-making, and problem-solving skills


• Experience with business analytics; Salesforce or similar software


• Excellent presentation skills


• Project management skills


• Experience reporting to a Chief

Preferred Qualifications

• Advanced degree; MA, MBA or MPA


• Ability to manage up and manage staff


• Advanced powerpoint and excel skills


• Ability to create annual reports and dashboards in Salesforce


• Has led and successfully executed large scale projects across different departments


• Ability to manage a project from beginning to end


• Proactive and takes initiative


• Leads new initiatives


• Possesses executive presence


• Can identify gaps and problems and takes the lead in resolving


• Always looking for ways to add value and improve outcomes