Client Success Manager

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients' expectations every step of the way. It's an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement:

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar's mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

Position Summary

A Client Success Manager III has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 5+ years).

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction


• Act as liaison between organization and clients


• Leverage data captured in other areas of Jenzabar to personalize and address your client's needs and ROI


• Client Service training for continuous improvement


• Advocate for client to ensure client satisfaction while representing and promoting Jenzabar products and services.


• Ability to present/communicate software enhancements/benefits for a product overview, high level


• Identify, communicate, and sell features and benefits of Jenzabar maintenance program to clients


• Visit and/or conduct annual reviews with each client


• Identify, develop, and maintain strategic relationships with senior level contacts


• Optimize existing processes within the company and actively enhance all Client Success initiatives


• Maintain account plans and track overall client satisfaction status


• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish further sales


• Has a deep understand of our industry and leveraging that knowledge to target executive contacts


• Represent Jenzabar at related Regional conferences within your territory


• Provide direction for new client contacts for on boarding


• Deeper level of understanding our 3rd party relationships and opportunities; understanding positioning


• Capable to present at Jenzabar User Groups meetings on company resources (MyJenzabar)


• Identify and cultivate client references


• Good written and oral communication


• Travel as necessary to visit clients; estimate 20-25 trips per year


• Other tasks as assigned

Preferred Skills and Experience

• Bachelor's Degree


• Background in Higher Education – understand industry


• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus


• Strong communication skills and a positive attitude

The pay range for this position is $60,000-$75,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.