Enterprise Account Executive

Job Description

We’re seeking a successful Enterprise Account Executive who will have the exciting chance to define mindshare, adoption of Zendesk within our Tier 1 Enterprise accounts, and land new prospects. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management, customer success, professional services, and product subject matter authorities.

You will be responsible for top line revenue growth and overall customer adoption. You possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. You should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.

What you'll be doing:

• Manage and develop a subset of Zendesk tier 1 clients


• Create new relationships and close new business throughout each organization


• Establish C-level executive sponsorship


• Partner close with Business Development Representatives, Associate Account Executives, and marketing Ensure existing clients are supported


• Coordinate account planning activity across account base


• Develop strategy and objectives for each account in order to align and facilitate the best practice for each and every use case and to predict the quantify expansion opportunity


• Coordinate Zendesk leaders, industry and subject matter authorities as well as executives


• Ultimate point of accountability for all customer issues & opportunities


• Communicating & raising, when needed, to the Zendesk leadership team


• Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process


• Effectively advise & influence customers through consultative selling techniques & substantial marketing campaigns

What you bring to the role

• Experience selling to VP & C level executives


• 8-12 years of software selling experience; SaaS required


• Bachelor's degree or equivalent work experience


• Supervise all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.


• Leading & closing complex sales-cycles using solution selling techniques


• Track record of over-achieving quota (top 10% in your company)


• Strong interpersonal & presentation skills.


• Of uppermost importance is their desire to be a part of a team, to contribute to their colleagues’ success and to be perceived as a consummate professional across the business.


• Every high-tech sales role requires hard work, commitment, energy, enthusiasm, a can-do attitude and positivity coupled with many other “right behaviors” which ultimately come down to being a person of integrity.


• Willingness to travel

Where We Work:
Fully Flexible
In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized OTE (On Target Earnings) range for this position is $240,000.00-$360,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.