Senior Director of Program Operations

Major Duties

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Consolidated Communications, Inc. (CCI) is a leading broadband and business communications provider serving businesses and communities in over 20 states. Leveraging an advanced fiber network, Consolidated Communications offers a wide range of communications solutions, including: high-speed Internet, data, phone, security, managed services, cloud services and business marketing solutions. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people and enriching how everyone works and lives.

We are seeking a highly experienced and visionary Senior Director of Program Operations to lead our team in achieving operational excellence and driving strategic initiatives. The ideal candidate will be responsible for overseeing all aspects of our program operations of field and central office management ensuring efficient coordination of resources, timely deliveries, and exceptional customer service.

Major Duties

Classification: Exempt / Non-Bargaining
Salary Grade: 85

Position may be located remote.

We are seeking a highly experienced and visionary Senior Director of Program Operations to lead our team in achieving operational excellence and driving strategic initiatives. The ideal candidate will be responsible for overseeing all aspects of our program operations of field and central office management ensuring efficient coordination of resources, timely deliveries, and exceptional customer service.

Responsibilities

• Develop and implement strategic goals and objectives for program operations in alignment with the organization's overall mission.


• Oversee the planning, execution, and evaluation of programs to ensure efficiency, effectiveness, and impact.


• Lead and mentor a team of program managers and coordinators to meet program goals and objectives.


• Collaborate with cross-functional teams to integrate program operations with other departments.


• Monitor and analyze program performance metrics to identify areas for improvement and innovation.


• Manage budgets, resources, and timelines to ensure programs are delivered on time and within budget.


• Represent the organization in external partnerships and collaborations related to program operations.

Qualifications

• Bachelor's degree in a relevant field; Master's degree preferred.


• Minimum of 8 years of experience in program management or operations, with at least 3 years in a leadership role.


• Strong strategic planning and project management skills.


• Excellent communication, interpersonal, and team leadership skills.


• Proven track record of achieving results and driving organizational growth.


• Experience in [specific industry or sector relevant to the organization].

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching


• Medical, Rx, Dental and Vision insurance


• Disability insurance


• Flexible spending account


• Health savings account


• Life insurance


• Tuition reimbursement


• Paid vacation and personal days


• Paid holidays


• Employee Assistance Program


• Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $89,528 – $135,571

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.