Operations Program Manager

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds—tech people, numbers people, even people people—working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference—it’s time to make a healthy career move to MVP!



Full-Time, Exempt



Position is virtual/remote



This Program Manager (PM) role sits on the Innovation Delivery team within Operations at MVP. This individual is accountable for the execution and delivery of multiple strategic objectives for the organization. The PM will accomplish execution efforts by leading and managing cross-functional teams aligned to the strategic objectives and deploying foundational project management skills as guided by the Innovation Delivery Playbook. To influence and enhance the Playbook, the PM will perform retrospectives and engage in process improvements as we seek to grow and hone our skillset as a team.

This individual must be comfortable establishing and leading cross-functional teams, working with internal and external stakeholders, and generating/reporting on Executive level summaries. In addition, the role will be responsible for tasking and milestone project plan development, detailed project documentation and follow up with project leads, project monitoring, risk mitigation, executive reporting on the health of the initiative, project communication plans, metric development and monitoring to ensure successful execution.

Being deeply rooted in operational or strategic initiatives and partnership work efforts, this individual is responsible for ensuring the MVP core values are a key component to all our work efforts. This PM will embrace and embody a culture where business units work toward collaboration, innovation, and positive customer experience. This PM will be an enterprise level thinker, capable of pioneering continuous improvement across the organization, and ensuring execution work exemplifies excellence in delivery, customer experience, and partner relationships. Above all, this PM will embody MVP’s core values – Be Humble, Be Curious, and Be the Difference for the customer.



POSITION QUALIFICATIONS



Minimum Education:

Minimum Education: Bachelor’s degree or equivalent experience



Minimum Experience:

• Three years’ experience in a Project Management role, can be substituted for a Master’s Degree with internship in a related field


• Prior experience with leading/facilitating cross-functional teams


• Strong leadership, project management and/or business analysis background preferred


• Experience with or exposure to Predictive Index, Lean beneficial

Required Skills:

• Strong written and verbal communication skills, including the ability to facilitate meetings, effectively lead discussions, and prepare/deliver presentations for internal/external audiences


• Ability to thrive in an entrepreneurial environment: a curiosity and eagerness to solve big challenges and ability to manage projects independently


• Ability to build and maintain effective working relationships with all levels of management and staff


• Strong results-oriented team player with a passion for driving cross functional collaboration


• Excellent organizational skills and ability to work independently


• Self-starter with a high degree of initiative and follow through


• Advanced analytical and problem-solving skills to prioritize work and resolve issues using sound judgment to improve processes and drive change


• Skilled in decision making, conflict resolution, and risk mitigation


• Capable of transferring knowledge to existing staff


• Experience in SharePoint, Power BI, and the Microsoft Suite required


• Complies with company ethics policies

Travel Anticipated

This position requires overnight travel approximately ___10_____% of the time



About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.



At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.



In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.


• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.


• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.


• Life insurance and disability coverage to ensure financial security for you and your dependents.


• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.


• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.


• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about totalcompensation and benefits will be provided during the hiring process.



MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]



Please apply and learn more – including how you may become a proud member of our team.