Sales Operations Analyst - Customer Success

Ready for a new challenge? Join Guidewire as a Sales Operations Analyst within the Customer Success organization! We would love to see your background. Our sales and marketing teams are key to Guidewire's success. Our industry is undergoing a technology-led transformation, and our teams are vital partners to insurers in helping them plan for success


The ideal candidate is highly analytical and business savvy, excels at writing and project management, able to independently manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes


Reporting to the Sales Operations Manager, the Sales Operations Analyst will primarily focus on contract management and renewals with the Customer Success Managers. Using knowledge of the company’s products and services, your responsibilities include, but are not limited to: Contract management, tracking and calculating financial metrics, price quotes, invoicing, business approvals, and project managing the operational requirements for varying levels of deal sizes and complexities. You will partner with cross-functional teams including Customer Success/Account Managers, Sales, Services, Legal, Finance, and the rest of the Operations team to align resources to facilitate renewals and ongoing contract management

Specific Responsibilities

• Serve as a trusted advisor to the Customer Success Managers on contract review and business terms to support the customer relationship.


• Ensure compliance with published sales and business approval policies. Be an advocate and partner to internal organizations to understand complex sales issues.


• Assess priority and urgency, anticipate bottlenecks and balance customer demands.


• Build strong productive relationships and feedback loops with Customer Success/Account Managers, legal, finance, and operations teams to drive efficiency and organization satisfaction with the contracting process best practices.


• Drive current customer contract audit and verification, having good communication with external C-level customers on upcoming fees and contract management.


• Manage invoicing for all recurring License, Subscription and Maintenance revenue.


• Preparation and review of non-standard contract amendments.


• Assist with special projects as assigned.


• Position will require less than 10% travel.

Skills Required

• Strong organizational skills and ability to handle multiple priorities simultaneously


• Self-motivated and able to manage workload independently


• Exceptional oral and written communication


• Ability to communicate with senior executives


• Ability to understand and interpret complex contract language.

About Guidewire




Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire




As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation




For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC




Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position




Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.