Specialist, Business Information (ESS Claims Coverage and Litigation Team)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care


Territory: The location if this position is flexible and open to virtual and/or remote based applicants




What you can Expect: This role will have a greater focus on responsibilities across CL and ESS includes data extraction, dashboard creation, workflows, automated forms and Tableau proficiency. Seeking individuals with ability to understand business processes, data that is produced, meaning behind, trends, and analysis





The ideal candidate will have:

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  Strong Microsoft Office skills, especially Excel
  


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  Strong Organization, Data Analysis, and Reporting experience
  


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  Insurance and/or Claims experience is preferred
  


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  Experience with legal terminology and/or knowing the business of law is a plus
  


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  Experience with systems, such as Salesforce, Tableau, LeX Bottomline, and ClaimCenter is a plus
  

(Internal Use Only) Compensation Band: F3


#LI-BC1




Job Description Summary
Data drives today’s insurance industry and every one of our business units. How we manage that information is an important component to our success, which means that our Business Information associates are at the center of effectively gathering, organizing and delivering the data necessary to make key decisions across Nationwide. If you're tech savvy, pride yourself on high-quality work with exceptional accuracy and have the confidence to gather the right information and make recommendations this might be the job for you!



As a Specialist, Business Information, you will partner with internal customers to identify data and information needs, and use of information to aid them in making business decisions. We'll count on you to identify and apply appropriate research methodologies that will provide the information needed in an understandable format. You may also be called on to lead analysts or as a subject matter authority. You may also be asked to plan and support information project needs, special reporting, and new technology


Job Description


Key Responsibilities:

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  Functions as the expert in data extraction from databases, tables, data warehouses, and other sources Observes customer operations and proactively presents recommendations that will assist customers in making decisions regarding their operations. Develops, produces and maintains ad hoc and custom reports. Figures out the level of information analysis needed based on customer needs and data availability. Uses various data access tools to pull information for reports and analysis
  


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  Maintains the integrity of information in internal data bases. Using statistical analysis, identifies gaps in the data presented and makes recommendations for data maintenance
  


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  Retrieves data from internal and external sources and data files in order to keep internal databases current and usable. Exports information to external sources
  


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  Identifies appropriate information and analysis to be shared with customers. Shares reports and information with appropriate area of the company as assigned
  


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  Supports the research, analysis and presentation of information by: monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources
  


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  May maintain personal computer hardware. and software
  


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  Assists other associates with preparation of reports and use of information systems, software and related sources of information. Trains other users on report preparation and data base access
  


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  Leads special projects, and serves as point of contact for projects
  


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  Presents actionable recommendations , presentations, reports, and documents to help with the use of the information. Monitors, reviews and analyzes the external environment to support the research and analysis done with data extracted form internal sources. Presents and discusses these findings with customers
  

May perform other responsibilities as assigned



Reporting Relationships: Reports to Manager/Director; may serve in a group/team leader role over 1-6 band D - F associates



Typical Skills and Experiences:



Education: Undergraduate studies in business, insurance, mathematics or related field. Prefer degree or professional insurance coursework



Experience: Six years experience in a business information analysis role, or similar business related position that involves analysis, problem solving, planning, coordinating and organizing



Knowledge, Abilities and Skills: In-depth knowledge of business information analysis concepts, data mining, various data sources insurance policies and procedures, customer service concepts and practices. Familiarity with product terminology, processes, regulatory and compliance issues is desired. Verbal and written communication skills for interaction within the functional area, information documentation and report formulation. Ability to understand business information needs and to analyze data requests. Ability to work under tight time constraints. Ability to effectively operate a personal computer with business software applications for data import/export, manipulation, reporting and analysis



Other criteria, including leadership skills, competencies and experiences may take precedence



Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Business Unit Director/Officer and the HR Representative



Values: Regularly and consistently demonstrates Nationwide Values



Job Conditions:



Overtime Eligibility: Not Eligible (Exempt)



Working Conditions: Normal office environment. Extended periods of personal computer usage and report/information verification. Occasional extended and non-standard hours based on business information needs



ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associated assigned to the job to perform a somewhat different combination of duties

We currently anticipate accepting applications until 05/09/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline


Benefits


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,

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Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law

This position could be filled within any of the lower 48 U.S. states
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247


For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range
The national salary range for Specialist, Business Information : $69,000.00-$142,000.00
The expected starting salary range for Specialist, Business Information : $76,500.00 - $114,500.00