ENGAGEMENT CENTER REP, FCH - PATIENT ENGAGEMENT CENTER

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 0.500000

Shift: Shift 1

M-R 2-6 and F 1-5

Job Summary:

Services Froedtert & Medical College of Wisconsin patients' needs, including registration, scheduling, and other patient access requests, in order to ensure a quality experience and provide first contact resolution. Tasks are completed for several specialties and large groups of physicians servicing the many locations of our clinical enterprise. This position will use detailed protocols and enterprise scheduling tools to aid patients in scheduling with the right physician, at the right time and location. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin.

EXPERIENCE DESCRIPTION:

A minimum of 1 year of experience in a customer service position is required. 3 years experience in a customer service position. Call center experience highly preferred.

High School Diploma or equivalent is preferred.

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills. Excellent customer service skills. Proficient in Microsoft Outlook and Word.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off


• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities


• Academic Partnership with the Medical College of Wisconsin


• Referral bonuses


• Retirement plan - 403b


• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.