Representative II, Drug & Health Services Support

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year



DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training



Job Summary:


Maintaining KPI metrics as determined by the SVP



Essential Functions:



Processing registrations, candidate communication, supply orders, and results for drug screens, breath alcohol tests, and physical assessment results



Organizing assigned work to be completed in priority order, within an assigned time frame



Communicating with vendors such as Laboratories, Clinical Staff, and the Medical Review Officer to obtain needed information to ensure accurate results are reported to Clients



Monitoring pending work levels to ensure timely completion of Client background reports



Maintain Strict Quality Standards



Follow client guidelines in reporting of results



Contributing to the team effort by accomplishing additional related tasks as needed



Required Knowledge, Skills & Abilities:



Organizational Skills: Strong organizational skills to prioritize and manage tasks efficiently, especially when dealing with multiple assignments



Communication Skills: Effective communication skills to interact with candidates, vendors, clinical staff, and other team members to obtain and relay information accurately



Data Entry and Computer Proficiency: Proficiency in data entry and computer skills to process registrations, results, and maintain records



Attention to Detail: High attention to detail to ensure accuracy when processing drug screens, breath alcohol tests, and physical assessment results



Time Management: Good time management skills to complete tasks within assigned time frames and meet deadlines



Quality Standards: Ability to maintain strict quality standards when processing and reporting results



Compliance: Adherence to client guidelines and compliance requirements for reporting results



Team Collaboration: Willingness to work collaboratively as part of a team and contribute to team efforts



Adaptability: The capacity to adapt to changes in workflow, priorities, and tasks as needed



Educational Requirements:


A high school diploma or equivalent is often the minimum educational requirement for this role



Physical demands and Equipment Use:



While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms



Employee must occasionally lift up to fifteen (15) pounds



Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus



The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected]



Job Pay Range
$15.00 - $21.00


EOE/M/F/Vet/Disability